Vitalia Senior Residences of Strongsville

Aesthetically pleasing, but service lacking

Overall experience: Definitely did everything to get you in--but really dropped the ball after my aunt's death--not very helpful in guiding us. Crickets after she died. I feel we got cheated on our refund. No explanation--just a check in the mail. I didn’t even know what it was for. Staff/care: The staff care was a little better than average. Their :12 minute rule really was a great concept, but wasn't the case. Hospice was great. In home nursing, phenomenal. Vitalia staff was just ok. Food/activities: My aunt wa…

Response from the community

Thank you so much for providing these details, and we are so sorry to hear of your experience. If you would be open to reaching out to us directly, we'd love to learn more, as that is never the environment we want to create in our community. We encourage you to call the Executive Assistant to the CEO at 1-800-983-8876 x8960 to provide detailed feedback and ensure we address all areas of concern if you feel comfortable doing so.

July 15, 2026

Wonderful place for Mom

They seem like they really care about her. Check it out for yourself- definitely worth the time to invest in your loved one's future.

Response from the community

Apologies for the late reply, but we really, really do care! We're so grateful to have your mom, and hope that you know we're also here for you. Never hesitate to reach out!

July 10, 2026

Hannah was friendly and informative. Answered our questions and followed up to see if we needed more information

Response from the community

Thank you for sharing your experience with us! We’re so glad to hear that Hannah was friendly, informative, and took the time to answer your questions. Her follow-up and commitment to staying connected truly reflect the level of support we strive to provide. We appreciate you taking the time to recognize her!

May 23, 2026

I love this place! [name removed] has been great to work with on this journey. You feel like part of the family as soon as you walk in the door!

Response from the community

Thank you so much for sharing the love! We’re thrilled to hear that you’ve had such a positive experience. Creating a place where people feel like family from the very first visit is exactly what we strive for. We truly appreciate your kind words and are so glad you feel at home here!

May 6, 2026

Change is a Challenge

My overall experience upon moving to Vitalia is rated at 4 stars. I don't think 5's are logical as any moving situation has its pros and cons. Although several conversations took place prior to selection and much paperwork and documents were presented there was a period during which I felt overwhelmed. Adjusting to new surroundings while still trying to make it a home took priority. Learning the rules ie who to contact with questions could have been easily solved if a long time resident ( or committee) had been av…

Response from the community

Thank you for taking the time to share such a thoughtful and honest reflection on your experience at Vitalia Strongsville. We truly appreciate your perspective and understand how overwhelming a move can feel, especially with so much information and change happening at once. Your insight about the importance of having a clear point of contact — or even a seasoned resident to help guide the transition — is incredibly valuable. We agree that feeling confident about who to turn to can make all the difference in those first few weeks. We’re so glad to hear that, after settling in, you’ve found the community to be a positive experience and that the team has been friendly and supportive. It’s wonderful that you’re exploring activities and making new connections — that sense of belonging is what we strive to create every day. Thank you again for sharing your experience so thoughtfully. Your feedback helps us continue improving, and we’re grateful to have you as part of Vitalia Strongsville.

May 11, 2026

Very nice people and the facility was beautiful. We were very impressed. The rooms were very large and the whole building was in excellent condition. Staff were very informed and gave us all the information we needed. Thank you so much.

Response from the community

Thank you so much for sharing your experience with us. We’re thrilled to hear you had such a positive experience with the community. It’s especially meaningful to know that our team made you feel well-informed and supported throughout your visit. We truly appreciate your kind words and are here to support you however we can in your senior living journey.

April 14, 2026