Stoneridge at Centerra

Wonderful facility, great staff and all the accommodations you can imagine. Unfortunately we are unable to join.

Review for Stoneridge at Centerra

When we first moved our loved ones into the community, things seemed to be going well. The food was generally good, and the staff and management were very helpful. We appreciated the apartment location and felt it was a great fit for their needs at the time. As their needs changed, especially with one of them experiencing memory-related challenges, we encountered difficulties with how those changes were handled. We had concerns about the transition to a higher level of care and the impact it had on keeping them to…

Pros and cons

Everyone is very nice, friendly however they turn over and then quality falls. Housekeeping is almost not existent (my sister visits just to clean) and my mother is not getting her showers. The sales team really oversold the place, telling us things that did not completely come true once she was there.

Overall, I think that the biggest issue at Stoneridge is staff retention. Sometimes it is unclear who to ask for things. Stoneridge prefers for family and residents to work directly with the staff to address questions and issues. Unfortunately, it is not always clear which department is responsible or who to talk to. Staff turnover contributes to this problem. The folks at the front desk can usually help. Be sure to get television, internet and phone connections straightened out before move in. It is a big pain to…

Strong start, modest follow through

Most staff members are caring and compassionate. However there seems to be inconsistent delivery at times.

Stoneridge at Centerra

What we like the most about the community is that it is clean, friendly, professional and just the overall atmosphere.