StoryPoint Naperville

Hello, Thank you for sharing this feedback. We’re sorry to hear about your mom’s experience, as this is not what we want for our residents or their families. Dining should be something to look forward to, and it sounds like we have opportunities to improve both the food and the overall experience. We’re actively working with our team on consistency, quality, and service, and feedback like this helps guide those efforts. We also understand how important meal timing is to daily routine and comfort. We’d really appreciate the chance to connect directly to better understand your mom’s preferences and work toward a solution. Please reach out to our Executive Director to discuss opportunities. Thank you!

Hello Tina, We appreciate you taking the time to share your experience with us. It’s wonderful to hear that your parents are enjoying their time in our community and that our team is making a positive impact on their well-being. We're glad you find the cleanliness and activities to your liking. Thank you for your suggestion regarding diabetic-friendly menu choices; we always strive to improve and will take your feedback into consideration. We’re grateful for your support!

Hello, Thank you for your review and for sharing what drew you to StoryPoint Naperville. We’re glad to hear that the size of our community, variety of activities, and social atmosphere were important factors in your decision. We appreciate your feedback regarding the family portal and understand how additional digital access could be helpful. At this time, the portal we offer is limited in scope and is primarily used for billing access, bill payment, and submitting maintenance requests. It is not currently designed to track daily activities, care details, or broader updates, and we apologize for any confusion this may have caused. Your feedback is valuable, and we would welcome the opportunity to connect directly to better understand and address any questions or concerns. Since this review is anonymous, we’re unable to reach out, but we encourage you to contact our community and ask to speak with our Executive Director. Thank you again for your feedback.

Hello Dawn, It’s wonderful to hear that your loved one feels safe and has embraced her new home in our community after so many years. The variety of activities and trips, especially the church outings, really help foster connections. We appreciate your feedback regarding the care team and will use it to improve. Thank you for sharing your insights!

Hello, Thank you for sharing your feedback! We’re delighted to hear that our team has been friendly, that your parents are enjoying the food, amenities, and hair salon, and that your dad appreciates the veterans’ rooms. We’re so glad they feel at home in our community!

Hello, Thank you for sharing your feedback! We’re glad to hear that your father feels cared for by our caregivers and that you appreciate the cleanliness of our community and the friendliness of our residents. We also appreciate your input regarding communication, and we are committed to improving how we connect with families and staff. Your insights help us continue to provide the best possible experience for everyone in our community. We would like to connect with you directly. Please call our community and ask to speak with our Executive Director so we can learn more and make sure your concerns are resolved.