StoryPoint Northfield

Gratitude

The staff are exceptional. My mother has commented on how quickly and cheerfully small repairs are made . Although we need to be there every evening to dispense medication the staff have always been kind and friendly.

Top of the list!

Every person was beyond helpful. You could tell they loved their jobs

Response from the community

Hello Cindy, Thank you! We’re thrilled to hear you had such a positive experience. Our team truly cares about what they do, and your feedback means the world to us. We look forward to welcoming you again soon!

April 6, 2026

Not The Place For Complicated Dementia Patients

The area always appeared clean, the staff were helpful, and activities were frequently offered. Unfortunately, the staff and facility itself seemed unequipped to handle dementia patients who exhibited agitation/aggression and instead would send her to a geriatric psychiatric hospital. The back and forth in location and constant changes to her medication quickly worsened her dementia and her physical abilities and had multiple falls. I believe that if she had been able to remain at Dominion and been treated with e…

Would not recommend.

The staff, i.e. aides, nurses, CNAs, are very caring. But this facility is for much older residents, not people my mother's age (78). That is one sticking point I have a problem with. The majority of residents have varying levels of dementia. And don't expect privacy. Food is terrible. If I could rate 0, I would. Probably the only positive thing about Dominion is the care staff... the ones who directly care for the residents. Administration stinks too. Sorry... but that's my honest experience with them. The cons ou…

Response from the community

Hello, Thank you for sharing your honest feedback. We’re glad to hear that you found our care staff — aides, nurses, and CNAs — to be caring and dedicated. At the same time, we truly value your input regarding your concerns about the resident mix, privacy, and dining experience. We want to let you know that we are now StoryPoint Northfield, proudly managed by StoryPoint Group. We would like the opportunity to connect with you directly to better understand your experience and address any lingering concerns. Please reach out to our Executive Director so we can continue this conversation and work toward a resolution. We appreciate you taking the time to share your thoughts.

February 11, 2026

They have been amazing every step of the way!

Dominion has made our mothers life amazing and the experience for us has been seamless! What a great family atmosphere. The people are so caring and in tune with the residents. We could not have asked for a better life experience. The entire process was seamless, caring and people focused. I could not recommend a better place and experience than Dominion.

Response from the community

Hello Howard, We’re so pleased to hear that your mother is thriving in our community! It’s heartwarming to know that you felt the caring atmosphere and the seamless experience we strive to create. We’re now StoryPoint Northfield, proudly managed by StoryPoint Group, and we appreciate your feedback! Thank you for your kind recommendation; it means the world to us.

February 11, 2026

Caring and nurturing.

What I liked most about Dominion is the attention to detail and how they attend to each individual personally.

Response from the community

Hello Beverly, It's wonderful to hear that you appreciate the attention to detail our community provides. We strive to ensure everyone feels personally cared for, and your recognition of that means a lot to us. We’re now StoryPoint Johnson City, proudly managed by StoryPoint Group, and we appreciate your feedback!

February 11, 2026