Sunrise at Bon Air

I was not able to tour the facility, but the staff member I spoke with was very kind, welcoming, and accommodating. The reason I did not take the tour was because my aunt needs a place to live in Hampton, Virginia, rather than Richmond, Virginia. Although the location was not the right fit for her needs, I appreciated the time, kindness, and assistance that were provided.

Response from the community

Hi Helen! Thank you for the wonderful things you said about Sunrise at Bon Air. We appreciate you taking the time to leave us a review!

July 28, 2026

Care doesn't match the high cost

The price is ridiculous and should be looked at. The room size is small. Some staff are wonderful. There is much discontent and unhappiness among the staff, and there is large turnover. The activities were great. The current leadership is new but clueless and will not be able to cure the toxicity that is causing patient care to suffer, and it needs a shake up from the top.

Response from the community

Hi, We’re sorry to hear that you did not have a positive experience. We care deeply about the safety and well-being of our residents and staff. Please contact us at information@sunriseseniorliving.com so that we can learn more. –The Sunrise Team

April 29, 2026

Review for Sunrise at Bon Air

The quality of care here has been inconsistent and seems to depend on which staff member is on duty. While some caregivers are attentive and do an excellent job, others fall short in meeting basic needs. There have been ongoing concerns with accessibility and responsiveness. At times, essential items like the call button, bed controls, and medical equipment have not been within reach, which can be distressing for someone who requires full assistance. Because of this inconsistency, I feel the need to visit frequen…

Response from the community

Hi, We’re sorry to hear that you did not have a positive experience. We care deeply about the safety and well-being of our residents and staff. Please contact us at information@sunriseseniorliving.com so that we can learn more. –The Sunrise Team

April 14, 2026

Do a tour and get the care plan in writing

Overall, my POV is during the sales process. Things were oversold and ultimately under delivered. I repeatedly escalated for clarity on the timing and frequency of the things that were discussed and was given the runaround and ultimately never given the information. We asked simple questions like when will bathing be for this week and how often will it be? I spent over two hours on the phone escalating for over a week and was never given an answer.

Response from the community

Hi. We're sorry that you did not have a positive experience. Would you care to share more? Please email us at info@sunriseseniorliving.com so we can address your concerns.

March 18, 2026

We would recommend Sunrise

Friendly atmosphere, felt like a family, other residents were so nice to Dad and us, the staff was with us to the end - some staff came in to pay their respects when Dad passed away. We appreciated their kindness. They would stop in just to say hi to Dad and visit with him. Yes, overall we would recommend Sunrise. But we would not recommend them if your family member is in Hospice. We had big communication problems between them and Hospice. We ended up being in the middle to get things taken care of quite a bit.

Response from the community

Hi – We are so very sorry to learn of the loss of your father. Please contact us at information@sunriseseniorliving.com so that we can learn more about your experience. Thank you

March 27, 2025

Families experience

I would rate them all 5. I could not be more pleased. What we like the most about Sunrise at Bon Air is their service and the staff. Very attentive. We would highly recommend this community to other families.

Response from the community

Hi Lisa, Thank you for the wonderful things you said about Sunrise at Bon Air and the dedicated care givers and team members. Our residents are part of the Sunrise family and we take enormous pride in having the privilege to take care of them.

March 27, 2025