TerraBella Harrisburg

Review for TerraBella Harrisburg

Housekeeping terrible. Room and patient not cleaned. No supervision of employees. Poor communication with management. Food good. Meds not given properly.

Could've been better

TB is very clean. Assisted living go on outings, always something to do at the facility. Memory care is almost the same...not quite as active but still activities to be done. Gotta ask a LOT of questions before entering, we didn't ask enough.

Do not recommend for memory care

It's probably fine for someone who is able bodied and mentally alert. Not a good fit for someone who has moderate dementia or above.

Need more EXPERIENCED STAFF!

The staffing on weekends was minimal , not enough aides to care for the patients . Staff was not properly trained to care for patients especially ones with specific needs. Personal items and personal supplies would be taken and used for other patients . Constantly out of supplies... I could go on and on. I would not recommend unless the tenants can survive on their own without help from the staff .

We are extremely pleased with Terra Bella Harrisburg. We appreciate their professionalism, the genuine care of and for the residents, the restaurant like dining room, setting, and the variety activities offered daily. Terra Bella Harrisburg Assisted Living is a very upbeat and pleasant place to be.

Improvement Needed

The facility has been without a nurse for almost a year. The executive director is observed to be out of touch and does not foster a team environment with seasoned staff, communication with staff and families is reactive and out of touch. Caregivers and med techs are expected to work in the dining room, clean cafeteria, do laundry and also care for residents. Recent staffing for evenings, nights and weekends is not adequate. The business manager, memory care director and seasoned med techs need to be empowered.