The Crestone

Review for The Crestone

Absolutely 5 stars! I highly recommend Creststone to anyone. The staff is wonderful, the facilities are top-notch.

Meal service has become a bug problem

I wrote last year about the slow meal service, and the situation has only gotten worse. Meals take an hour, and now my relative and her friends have had to write down breakfast orders for one server to hand to the cook because they do not speak English. The food is often cold and sometimes some portions are not delivered. The Bistro is still not stocked regularly. On several occasions I have tried to call the front desk and often no one answers. There are some nice features of Crestone, but these issues are importa…

Response from the community

Lin, we are so deeply sorry for the delayed response, but are so thankful that you took the time to leave this feedback. We are working to improve our meal service, and would like to stay in contact with you if you're comfortable doing so. Please reach out to us directly if you'd like, or through the app. We look forward to hearing from you and getting more information about your sibling's experience with us. Thank you so much again for taking the time to let us know.

July 10, 2026

Poor staffing

For months I have been visiting a resident here who continually complains about the cafeteria. Residents pay for meal programs but do not get regular meals. There is a lack of service staff and many times a lack of a cook. It started out very good 2 years ago but started going downhill last year. Many residents rely on family to attend to bring them groceries so they can cook a meal for themselves in their apartments or a meal delivered from a family member or a service. This issue has been brought to the managemen…

Response from the community

CK, first, we want to apologize for the delay in response - we never intend to leave anyone waiting. Having said that, thank you so, so much for this feedback. We have been actively working to hire staff in our culinary department, and are very sorry that those unexpected delays have occurred. As we always want to improve, we encourage you to call the Executive Assistant to the CEO at 1-800-983-8876 x8960 to provide detailed feedback and ensure we address all areas of concern, or if you're comfortable doing so, reach out directly to us at the community.

July 17, 2026

A nice place for mom

The small size and cleanliness. Yes would recommend. We still like it. The pricing is good. No buy in and cheaper monthly which is a plus

Response from the community

Thank you for sharing your experience with our community! We truly appreciate your continued confidence and your recommendation.

April 2, 2026

My parents experience

The staff has been very helpful. They have good activities. The cleaning staff does a good job in the rooms and common areas. The one downside has been the dining room. They have had turnover since the beginning. New people and short staff has caused long dining times at times.

Response from the community

Thank you for sharing your feedback. We’re glad to hear our team has been helpful, that the events are enjoyable, and that our cleaning staff keeps the community looking great. We also appreciate your honesty about the dining room. We’re actively working to strengthen the dining team and improve consistency but encourage you to call the Executive Assistant to the CEO at 1-800-983-8876 x8960 to provide more detailed feedback about your experience. Thank you again for your insight — it truly helps us continue to improve.

February 20, 2026

Review for The Crestone

The staff is outstanding, the food is good but service is not always consistent.

Response from the community

Thank you for your honest feedback! We’re happy to hear you've had positive experiences with the staff and that you enjoy the food. Consistency in service is very important to us, and your input helps us continue improving. We encourage you to call the Executive Assistant to the CEO at 1-800-983-8876 x8960 to provide more detailed feedback to ensure that we address all areas of concern.

October 30, 2025