Community profile

The Crossroads at Bon Air

9100 Bon Air Crossings Dr, Richmond, VA

Assisted LivingMemory CareIndependent Living

4.566 reviewsvia A Place for Mom

About the community

About The Crossroads at Bon Air

A bright and airy atmosphere suits this vibrant senior living community — from the grand piano ideally situated in the open two-story atrium to the inviting country kitchen. The Crossings at Bon Air, managed by Heritage Senior Living, LLC, offers independent and assisted living as well as memory care to seniors in Richmond, Virginia. With different levels of care readily available, residents here can remain in their familiar surroundings even if their care needs ever change. The Crossings at Bon Air also offers fitness classes focused on improving balance and mobility through Genesis Rehabilitation. Located in a quiet suburban area, The Crossings at Bon Air allows one to appreciate Virginia’s natural beauty. One can also find conveniently located shopping and dining options, plus parks and golf courses just a few minutes away. Downtown Richmond, just 15 minutes away, offers a variety of shopping and entertainment, including the scenic canal walk, historic homes, and museums. The Crossings at Bon Air Inspection Reports Related Articles Your Complete Guide to Assisted Living Your Complete Guide to Independent Living Dealing With Dementia Behaviors: Tips for Understanding and Coping

Family and resident feedback

4.5 out of 5 from 66 reviews

Read all on A Place for Mom

Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the named review source and are not independently verified by us.

★★★★★

Positive

Review for The Crossroads at Bon Air

My aunt is in independent living so there isn't much care involved. Although they do offer many pay for extra services if needed at a reasonable price. My experience with the staff has always been positive and friendly. Independent Living, Assisted Living and Memory Care are all in the same building so there is plenty of staff available. The facility is older than some of the ones we visited but it's in good shape. I think it's more homey. The common areas are always clean. The rooms are spacious and comfortable. M

AnonymousJuly 23, 2026

★★★★★

Positive

Nice facility. Nice staff. Very knowledgeable associate. Location is further from family than would prefer.

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Staff
5.0 / 5
NLWJune 1, 2026

★★★★★

Positive

The Crossroads at Bon Air

The staff is super friendly and guide you all the way. They make the transition more comfortable. They welcome you and you feel easy getting to know them. There was much more room in the closets than I thought. The size was the same as my apt before but the bathrooms were bigger size.

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Activities
5.0 / 5
Staff
5.0 / 5
Meals & Dining
5.0 / 5
AnonymousMay 26, 2026

★★★★

Positive

recommendation and review

The staff are great. Very compassionate and understanding they were amazing with cleanliness even though my mom was constantly rearranging and packing and unpacking everything. The food I saw was restaurant quality I was rarely there at meal time. Her room was large almost too big truthfully. Some where around 10x10 or 15x15. The bathroom was shared between two residents (think college dorm kinda) and was large enough for a wheelchair to maneuver freely. They have a lot of activities each day it looked like most of

AnonymousApril 6, 2026

★★★★★

Positive

I recently toured the facility and [name removed] was so helpful and informative. Just checking a few more possibilities and then will decide. I was very impressed.

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
4.0 / 5
Staff
5.0 / 5
Patricia KJanuary 27, 2026

★★★★

Positive

friendly atmosphere

I love the daily activities that are available. Not just fun things like the daily happy hour and games but lectures and learning opportunities to keep the residents' minds working.

See category ratings
Cleanliness
4.0 / 5
Friendliness
5.0 / 5
Value for Cost
4.0 / 5
Care Services
4.0 / 5
Activities
4.0 / 5
Staff
4.0 / 5
Meals & Dining
3.0 / 5
AnonymousJanuary 20, 2026

Verified overview

What we know from public sources

Care options
Assisted Living, Memory Care, Independent Living
Public price status
Published starting price available
Last source check
August 2, 2026

Source-published features

Amenities and services

Grouped so you can scan what affects day-to-day life before opening an operator page.

Meals & dining

  • Special Dining Programs
  • Guest Meals
  • Meals Provided
  • No Sugar
  • Restaurant Style Dining
  • Professional Chef
  • Pureed Meals
  • International Cuisine
  • Low / No Sodium
  • Vegetarian
  • Café or Bistro
  • Bar or Pub
  • Private Dining Room

Health & wellness

  • Staffing & Ancillary Services
  • Medication Management
  • High Acuity Care
  • Memory Care
  • Diabetic Care
  • Incontinence Care
  • Non-Ambulatory Care

Services & convenience

  • Laundry Service / Drycleaning
  • Grocery Shopping and Errands
  • Beautician
  • Housekeeping
  • Uncovered Parking
  • Complimentary Transportation
  • Covered Parking
  • Resident Parking Available
  • Property Convenient to Public Transit
  • Pet Care Available
  • Cats Allowed
  • Weight Limit (lbs)
  • Dogs Allowed

Activities & engagement

  • Educational Speakers / Life Long Learning
  • Men's Club
  • Birthday Parties
  • Cards / Pinochle Club
  • Stretching Classes
  • BBQs or Picnics
  • Christian Services
  • Activities On-site
  • Catholic Services
  • Happy Hour
  • Dances
  • Bible Study Group
  • Wii Bowling
  • Cooking Classes
  • Choir / Singing Club
  • Pet-focused Programs
  • Protestant Services
  • Tai Chi
  • Brain fitness / Dakim
  • Trivia Games
  • Live Musical Performances
  • Sensory-based Programs
  • Resident Band or Musicians
  • Live Well Programs
  • Forever Fit
  • Activities Off-site
  • Reminiscence Programs
  • Holiday Parties
  • Walking Club
  • Bridge Club
  • Other Religious Services
  • Karaoke
  • Book Club
  • Devotional Activities On-Site
  • Yoga / Chair Yoga
  • Day Trips and Outings
  • Art Classes
  • Live Dance or Theater Performances
  • Montessori Programs

Outdoor spaces

  • Central Fireplace
  • Piano or Organ
  • Game Room
  • Raised Garden Beds
  • Movie or Theater Room
  • Fitness Center
  • Indoor Atrium
  • Beauty Salon
  • Outside Patio
  • Barber Shop
  • Private Bath
  • Library
  • TV Lounge
  • Outdoor Common Areas
  • Indoor Common Areas
  • Meeting Room

Apartment & room features

  • Handicap Accessible
  • Air Conditioned
  • Ground Floor Units
  • Bath Tubs
  • Kitchenette
  • Full kitchen
  • Wheelchair Accessible Showers
  • Garden View
  • Private patio, deck, or balcony
  • Wi-Fi/high-speed internet
  • Cable or Satellite TV

Published by A Place for Mom. Features can change; confirm those that matter before touring.

Questions to confirm with the community

Additional care fees
Not publicly disclosed
Move-in fee
Not publicly disclosed
Exact unit availability
Confirmation required

Published floor plans

The Crossroads at Bon Air | Find With Care