The Gardens at Quail Springs

Our Familes' Experience

This facility is pretty good! I'm not sure about activities, and I think the food is pretty good. If I had one comment, it's that mom is in the TV room almost every time I come. I don't see her doing many activities. The staff is generally ok, but the weekend staff is not as good as the M-F staff. Generally, more aloof and not as friendly. This place is pretty good, but has some room for improvement.

Our experience

She did not belong there. A proper assessment would have shown that. There is no administrative personnel on the weekends, none. As she was going down we had no extra help. Everyone was on vacation. I thought she was handled roughly when she was in very bad shape. They didn't inform us that she fell. Went in to find her covered in bruises. We didn't know she kept trying to get out of bed, fell again, they told us that time, at 4:15 am. They didn't tell us she didn't have any more clean sheets, we had to bring the …

Response from the community

Thank you for taking the time to share your experience at The Gardens at Quail Springs. Every resident and family deserves clear communication and compassionate care, two standards we hold ourselves to highly as a team and community. We would appreciate the opportunity to learn more about your concerns and discuss your experience directly. Please reach out to our Executive Director at ed@thegardensqs.com when it’s convenient for you.

July 10, 2026

Disappointing Respite Care

My husband was in for respa care for 4 days while I was out of town. The apartment was nice well decorated obviously for show. They didn't mention or have any written information on what I was to provide for his stay. Other than his meds and personal clothing & depends. I planned on spending the afternoon/evening with him to help him adjust to a different temporary environment. He was very briefly greeted while they came into his room to make sure I had payment arrangements and signed papers. It was almost 2 hour…

Response from the community

Thank you for taking the time to share this. We take concerns about resident care, communication, and dignity extremely seriously, and the experience you've described is not the standard we hold ourselves to. We'd like the opportunity to understand what happened and address it directly. We were unable to locate this stay in our records under the details provided — could you please reach out to Cheryl Seabaugh, our Executive Director @ ed@thegardensqs.com so we can look into this specifically and make things right? We're committed to every resident and family feeling informed, respected, and cared for, and we want the chance to address this properly.

July 2, 2026

Review for The Gardens at Quail Springs

There has been only a couple of unpleasant experiences with aids. Meals are usually ok. Most of the aids are very helpful.

Response from the community

Thank you for sharing your experience with The Gardens at Quail Springs in Oklahoma City, Mike. We appreciate your honest feedback and are glad to hear that many of our team members have been helpful and caring throughout your time with us. We also appreciate you sharing your concerns, as experiences like yours help us continue improving each day. Our goal at The Gardens at Quail Springs is to provide a welcoming community where residents feel supported, comfortable, and at home. Thank you again for being part of our community.

June 1, 2026

Overall pleased

Regarding loved ones in memory care, staff is caring. I suggest your loved ones personal property be labeled as things can disappear. I'm new to the memory care and it is very different from assisted living.

Response from the community

Thank you for taking the time to share your experience at The Gardens at Quail Springs in Oklahoma City. We're truly glad to hear that our team's care has made a positive impression. That dedication is something we work hard to maintain every day. You make a thoughtful point about labeling personal belongings, and we appreciate you sharing that guidance with other families who may be new to memory care. The transition into this level of care is meaningful and unique, and we understand it comes with its own learning curve. Our team is here to support both residents and their loved ones every step of the way. We'd welcome the opportunity to connect with you directly to answer any questions as you and your family settle in. Please don't hesitate to reach out to our community team — we're here for you.

May 26, 2026

Great management

Management here really knows how to run a care facility.

Response from the community

Hello, thank you for your kind feedback about our Oklahoma City senior living community, The Gardens at Quail Springs! We are grateful for your trust in our team and for your positive recommendation.

April 2, 2026