The Phoenix at Lake Joy

Awful

If you want your loved one to move into a place that stays understaffed all the time, this is the place! All they care about is getting your $$. The residents pay way too much $ for the proper care they don’t receive!!! How this place is not shut down blows my mind.

Review for The Phoenix at Lake Joy

The facility is kept very clean and there is never a smell. The facility is beautiful all around. I love that table mates are assigned so that residents have a group to eat with daily and get to know. The staff is very friendly and accommodating.

Review for The Phoenix at Lake Joy

First time was great and coming back was even better. Everyone genuinely welcomed my mom back and checked on her. I've already had friends/family saying they would be interested for their family member or themselves.

Not recommended

Our loved one was previously a resident at The Phoenix at Lake Joy. The quality of care declined. If not for hospice, I don't know what we would have done. We ended up moving our loved one to another facility. I would not recommend The Phoenix at Lake Joy to others.

They are not prepared to care for someone who is SIGHT impaired. Night shift is poorly managed, Staff has tendency to be defensive. No warm water. Med Techs are poorly trained and inconsistent. Don't get me wrong, there are (25 percent) many excellent people there! They need to incorporate activities that would benefit someone with vision problems.

Phoenix at Lake Joy Review

in assisted living memory care, family members need to have a reasonable understanding of how their loved one is going to be cared for. I unreasonably expected more interaction with the MC workers and the residence than I actually observed.