The Preserve at Palm-Aire

Our family experience

I thought the staff was friendly and helpful when I was present and visiting my mom. Improvements: The director of the facility was overwhelmed and needed more assistance. They only had 1 RN on staff every day to cover the whole facility. They definitely needed another RN. because there was always an extended wait time for the nurse to administer shots my mother needed before she passed away.

Best place for Mom

I moved my mom here from another facility. She was in independent living, which was not working for her. I talked with, [name removed], and she help our family with decisions regarding where our mom needed to be. They evaluated her and agreed she needed to be in memory care. We were able to move her within 2 weeks. She is now thriving in their Bridges - beginning memory care. She is actually better now than she was a year ago. She participates in activities, loves the dining room, and is making friends. The staff…

Response from the community

Thank you for sharing your family's story. We're so glad our team could help guide you through those important decisions and find the right fit for your mom in our Bridges beginning memory care program. Hearing that she's thriving, participating in activities, enjoying the dining room, and making friends is exactly what we hope for, and it's wonderful that she's doing even better than she was a year ago. We're grateful for the trust you've placed in us and for the chance to keep you updated during your visits. Knowing this was the best decision for your mom's care means the world to our team.

July 13, 2026

The Preserve at Palm-Aire

The complex itself is very well laid out. It doesn't look or feel like a retirement/nursing facility. More like a resort hotel. It is by far the cleanest facility I checked out. The admission staff are kind, caring individuals who are genuinely concerned about the well being of their residents. [name removed] and [name removed] were the best, and could not have been more accommodating in helping be get my husband admitted and settled.

Response from the community

Thank you for such a wonderful review. We're delighted the community felt more like a resort hotel than a traditional facility, and that its cleanliness stood out to you. Our admissions team takes great pride in caring for residents and their families, and we'll be sure to share your kind words with the two team members who helped welcome your husband. Helping him get admitted and settled with ease is exactly what we strive for. Thank you for trusting us with his care.

July 13, 2026

A great place for mom

The staff is incredible. They know everyone by name. They have created a culture of happy people that are welcoming to all. My mother has a one bedroom. It has plenty of room for her personal needs. The amenities are accessible to All and welcoming to All. She has plenty to do every day all day.

Response from the community

Thank you for such a warm review. Knowing everyone by name and creating a culture where people feel happy and welcome is exactly what our staff strives for, so it means a great deal to hear that came through for you. We're so glad your mother's one bedroom gives her the room she needs and that the amenities have felt accessible and welcoming. Most of all, we love that she has plenty to do every day. Thank you for trusting us with her care.

July 13, 2026

The Preserve at Palm-Aire

The only shortfall would be there response when the resident hits his button,according to[Name Removed] it takes over a half hour to respond. [Name Removed] is doing and his daughter and son feels good knowing he is in a safe place

Response from the community

Thank you for sharing your feedback about The Preserve at Palm-Aire. We're glad to hear your loved one is doing well and that the family feels good knowing he is in a safe place. We take call response times seriously and would like the opportunity to address this concern directly. Please reach out to our Executive Director, Melanie White, at 954-970-2600 so we can look into this further.

May 14, 2026

Definitely recommend

The staff is great and everything is always clean. My grandma is happy there. I would recommend them to others who are searching for a place for their loved one.

Response from the community

Thank you for the wonderful recommendation of The Preserve at Palm-Aire! It means so much to hear your grandma is happy with us — that's the greatest compliment we could receive. We'll be sure to share your kind words with our team. Thank you for trusting us with her care!

April 27, 2026