The Ridge at Lancaster

A Great Community for Your Loved Ones

Staff are very nice to deal with and seem to genuinely care for the residents. Our parents have commented on how good the food is.

Our Experience

The one thing that really made a difference at The Ridge at Lancaster is that they hire their own medical staff. They don't use an agency. With my mother's dementia, that made a huge difference because she was comfortable with the staff. The staff communicated very well and they were very kind. I still go over and play bingo with all of the friends that my mom made.

This was the best move we could have made for my mother. She has gotten the best care since we have moved her. The fact that the medical staff is hired and not an agency is an absolute plus. The turn over with an agency was a nightmare. No one was ever the same and with someone with dementia that was hard to handle. The staff knows everyone by there names because the facility isn't so big.

Proceed with Caution

The community is understaffed. They only had one housekeeper to clean the entire community and the resident's rooms. The staff made promises during the tour and before moving in and the promises weren't fulfilled on their end. There were times the family brought concerns of theft to Management and our concerns weren't addressed and it felt swept under the rug. It felt like they were more concerned with filling the rooms with residents, than providing the care of the residents. I feel communication with the staff …

We are happy with the Ridge so far. The staff is friendly and responsive, the facility is clean and they are very organized. My loved one preferred the meals at a prior community than The Ridge at Lancaster.

We made the right choice!

One of the hardest choices we've had to make for our Mother has been where she would live in her later years. We got it right with Landings of Lancaster! She loves the home like atmosphere and the loving staff, which is something we didn't find with larger facilities. The courtyard is a beautiful place to relax and enjoy the fresh air and sunshine. There is a true feeling of family and friendship with the staff and the other residents. We all look forward to the Family Night gatherings they have each month. It's a …