★★★★★
CriticalDo Not Recommend
My mother has been in Vineyard of Surprise’s memory care since March. I repeatedly reported finding her pills on the floor, but no action was taken until I contacted her case manager, who filed a state complaint. Director [name removed] then called me aggressively, misrepresenting my concern. My mother has suffered multiple falls—sometimes lying for hours before being found—and residents frequently enter her room, including a male resident who has urinated in her closet and trash can. She is unable to speak due to …





