White Oaks at Heritage Woods of South Elgin

Heritage Woods

All is going great with my mom at Heritage Woods of South Elgin!

Would recommend to other families

We chose Heritage Woods of South Elgin because of the convenient location, they accept Medicaid, and just the overall gut feeling. I toured 7 places and I got the best feeling here. The director of sales is very nice and friendly and gets back to you in a timely manner. Same about management, they would meet with me when I had any concerns. The one negative thing that happened after we moved in was the entire nursing staff left, so there was just one nurse there that we had worked with. They had to get people from…

This community was okay but there was another community that I liked more.They took me around and showed me everything on the tour but there was still another that stood out more to me.

I loved this community, they try to keep people as long as possible but it was more nursing home than lively due to how long some of the residents have been here. The tour experience was great.

Our Experience

It's a big place, with a lot of residents. My loved one was only there for 17 nights. Overall the few times I was allowed to go in, mostly just the move-in day. The building itself seemed clean, but the entryway in the dead of winter was disgusting. There were cigarette butts where everyone would congregate to smoke, so you had to walk through smokers to get into the building ,which was a turn-off to me. They were supposed to clean the rooms every week, but I don't think they cleaned it the whole time she was there…

Well organized, residents playing bingo, singing, bowling. Residents seemed very engaged & happy. Nurse seemed very knowledgeable. Was clean and attractive. Nice size rooms. Bring your own furniture. Bldg is located off the street behind other bldgs. Small pkg lot not much outside area.