Wyndham Lakes Jacksonville

We are looking for a place for a family member and was very satisfied with Wyndham Lakes. The pricing was very reasonable and were provided additional information for possible Medicaid benefits. All questions were answered fully. The Sales Director was very knowledgeable and friendly.

Good in many ways but not ideal

Beware the Vendors who arrive in, uninvited to assess the new resident. Particularly the Optical people! They visited[Name Removed]within 24 hours of his arrival, then again the following week, & had another appointment set up for 3-4 weeks time. He had cataract surgery in both eyes in SC only 15 & 12 months prior to his move to FL. They charged him over [Amount Removed]for his first visit, another couple of hundred $ for his second visit & God only knows what his 3rd visit was going to be! There was nothing wrong …

The administration staff was friendly and nice. But I felt like I was being sold a car. The facility is old and rundown. Furniture is old and tattered rooms are very small with two people in them. I was interested in the memory care facility and it was ridiculous. It needs a lot of improvements. It’s a real shame because the campus is big and could be very nice. They charge the same amount as some of the nicer places. The common area as you walk in is nice with the restaurant and dining hall, but the rest of it is …

Would not Recommend

I found this facility to be dirty. The floors are covered in fecal matter from the Canadian geese that are throughout the facility's campus. The claims regarding food and dining options are false. The staffing on 2nd and 3rd shifts can only be described as thin at best. The activities offered to the residents are minimal and low energy. I would rather be homeless than ever return there.

This looks like a nice facility - clean, residents seemed happy and outgoing. I didn't get to see an AL unit but toured two residential units. I like the covered walkways so that my sister can use her scooter even on rainy days. Dining room looked nice and the grounds were nice.

Review for Wyndham Lakes

They got us a room in a short period of time and fixed any issues with the room that we had. Biggest impression after touring other facilities was how large the campus was and the ability to take my sister out for walks. I would recommend to others with limited money and family in the area. The staff did assessed my sister after a few weeks and now she is no longer in the memory care wing. They followed through on what the said. The down falls are that this facility is shiny and brand new and the staff in memory ca…