Arbor Terrace Acworth

Arbor Terrace Acworth.

Their setup is good. Their meals are in 1 hour increments which means you see the same people. All the staff greet residents by name. They check on her periodically. Response time when I have a question is usually within a half hour not 2 days later. I feel a lot more at ease with her there.

Response from the community

Thank you for sharing your experience. We’re glad to hear the mealtime structure, personalized greetings, and regular check-ins help your loved one feel supported—and that our team’s responsiveness brings you peace of mind. We truly appreciate your thoughtful feedback.

November 25, 2025

Review for Arbor Terrace Acworth

When she first moved in, I thought the staff was very caring and attentive, but as time went on and I went to see her a few months later, several of the employees had left and the new ones didn't seem so attentive. The meals weren't as good either. But I live in PA and did not get to GA very often. She has since moved to another facility to be near her step daughter. [name removed] and the step daughter feel that the new facility is much better.

Response from the community

Thank you for sharing your honest experience. We’re glad to hear that the move initially felt positive and that your loved one was cared for in those early months. While transitions in staff and dining can sometimes bring challenges, we truly appreciate you noting the areas that mattered most to your family. We’re glad to know your loved one is now settled in a community closer to family, and we wish her continued comfort and happiness in her new home.

September 25, 2025

Ineffective Administration/staff and Poor Food quality.

The food quality has dropped tremendously in the past few months. It's rarely edible. The administration is not trustworthy. Incorrect billing and assessments done on my mom without my knowledge. Staff lost paperwork including financial information for a while..finally found it. Some staff extremely nice others can't be trusted.

Response from the community

Thank you for sharing your experience. We take concerns about food quality, communication, and administrative oversight very seriously, and your feedback is important in helping us improve. We’d appreciate the opportunity to speak with you directly to address these issues and ensure your mom’s experience is what it should be. Please contact our Vice President of Operations, Rose Cleveland, at (802) 989-6500 at your earliest convenience.

April 3, 2025

Food problems

The food is way too salty and they won't do anything about it. The run out of food all the time, too. The same issues come up every month at the resident council meeting. Some aides are very good, some are not. Don't be fooled by how nice things look.

Response from the community

Thank you for sharing your concerns. We take feedback about food service and communication seriously, as we strive to ensure a positive experience for all residents and families. We are continually working to improve our services and address concerns related to dietary preferences and staff support. I encourage you to contact our Vice President of Operations, Rose Cleveland, at (802) 989-6500, to discuss your concerns further. We appreciate your input and the opportunity to enhance our care and services.

February 19, 2025

Assisted living and memory care

This place is amazing. My mom has dementia and didn’t want to leave her house but couldn’t live alone any longer. After visiting Dogwood Forest we knew this was the right place. From our first tour with [name removed] to getting her all moved in the staff has worked hard to help her adjust. We tried to put her in assisted living but she ended up in memory care. The staff is AMAZING! They guided us through the transition and everyone was so patient and kind as we worked to transition her there. (She was difficult a…

I visited this property last year and was given the royal treatment and a very nice tour. This is, by far, one of the more glamorous properties I've ever visited with everything you need at your fingertips. [name removed] is an outstanding Director and a fabulous representation of the community. She has a natural knack for what she brings to the party. You should be very proud to have her representing your community. All the other employees I met that day were very warm and friendly as well.