Avalon Memory Care - Fort Worth

Had a tour and the Admission Nurse that I met with was very knowledgeable and did more educating with our family than we have gotten from my dad's doctor. The building was very clean. I liked the layout of the rooms. We only looked at a private room. I also like that my dad would have his own private bathroom and shower. I toured another memory that only had a shower room that all the residents had to share. They had a guy there playing the violin and the residents seemed to love it. It was very uplifting. Avalon i…

Response from the community

Thank you for taking the time to tour our community and share your experience. We're so glad our team could provide helpful guidance during your visit.

July 28, 2026

Thankful for the care and support given to our family

My mom has been a resident at Avalon FW for a little over 2 years. It has been such a long and emotional journey for us. My father felt so lost when we first moved mom in., but the Director always stayed in touch with him and for the first several weeks, called him every single day with an update of how she was doing. As she got settled, my dad didn't need a call everyday, but she gave him so much peace just by communicating, and it meant the world to us. She recently passed away, and the staff, they just surrounde…

Response from the community

Thank you for trusting us with your mom's care and for sharing your family's experience. We are deeply sorry for your loss. It means so much to know our team's communication, compassion, and support brought comfort during such an emotional journey. Caring for your mom was truly an honor, and your family's kindness will always be remembered. We wish you peace and comfort in the days ahead.

July 2, 2026

Avalon Memory Care

Verbal agreements are not honored or recorded. In the end, they will hold you to the letter of the contract. They also pass on to the customer their costs of using third-party marketing agencies like a Place for Mom by requiring a 90-day minimum residency. Then you are told that you shouldn't have used the agency. Communication with the corporate office is non-existent once they hook you. The cleaning services were sub-par. Meals are more like snacks. Other than that, they were great.

Response from the community

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We understand that navigating a loved one’s care can be an emotional and stressful experience, and we regret that you left feeling disappointed. Our goal is always to communicate clearly regarding our residency agreement, including any terms associated with referrals from third-party placement agencies, and we encourage families to ask questions so expectations are well understood before move-in. We also take concerns about housekeeping, dining, and communication seriously. Your comments have been shared with our leadership team for review as we are continually looking for ways to improve the experience we provide for our residents and their families. While we cannot discuss the details of any resident’s stay in a public forum out of respect for privacy, we welcome the opportunity to speak with you directly and better understand your concerns. We wish you and your family the very best.

June 25, 2026

A daughter's perspective

I would give AVALON on a scale of one to 5 being the best -just below a four- One of the reasons being is, I am having to wash his clothing and bedding to ensure things get back to his room as a set of his sheets were lost for several weeks and his bed seems to be left for weeks without being washed Also, there has been several times when a different residence has been in the common area only in a pull-up when I came to pick up my father and several hours later when I brought him back, they were still in their pul…

Response from the community

Thank you for sharing your feedback. We’re glad to hear that you’ve found our team friendly, attentive to your father’s medications, and that he enjoys the meals provided. We also appreciate you bringing your concerns to our attention regarding laundry, room cleanliness, and resident dignity. Your observations are important, and we are committed to addressing these areas to improve the experience and comfort of all our residents. Thank you for trusting us with your father’s care.

June 3, 2026

Communication challenges.

we have had difficulty with communication. For example they moved our mother to a different room with out letting us till after the fact very frustrating also I called one night when it be quieter and slower. I was talking to nurse and was told they didn't have access to my mother's medication list and that I would have to call back during the day and talk with the medication tech. Not sure what the issue was but a nurse on any shift should have access to my mother record and that I have DPOA and can they can disc…

Response from the community

Thank you for your feedback. We’re sorry to hear about the communication concerns, especially regarding your mother’s room change and access to her information. That’s not the experience we want for families. Your comments about engagement are also important, and we’ll review activity options with our team.

April 28, 2026

Friendly Staff

I would give 5s to all of them. I was so glad to see Mom actually eating and enjoying the company. What we like the most about the community is the way the caregivers really care for the people. They are patient, compassionate, and REALLY care for them. They don't get nasty with them, they actually talk with them!

Response from the community

Thank you for sharing your wonderful feedback. We’re thrilled to hear your mom is enjoying her meals and the company of others. Our team takes great pride in providing patient, compassionate care and treating each resident with respect and dignity. Your recognition means so much to us!

January 28, 2026