Avery Heights

Thank you for taking the time to share your feedback. We are truly sorry to learn that your experience with Avery Heights left you feeling this way. We understand how difficult and emotional it is to navigate decisions for a loved one living with dementia, and we never take that responsibility lightly. Compassion, empathy, and a commitment to each resident’s well-being are the foundation of our admission process and the care we strive to provide every day. We are disappointed to learn that your experience led you to feel that our compassion and empathy did not meet your expectations. Because we are committed to protecting the privacy of our residents and families, we cannot comment on the specific circumstances of an individual’s care in a public forum. We take all feedback seriously and continually evaluate our communication and processes to ensure we are providing the highest level of service. We appreciate you sharing your perspective and wish you and your family all the best.

Thank you so much for your kind words and recommendation. It truly means a lot to our entire team to hear that you feel the warmth, responsiveness, and supportive environment we strive to create every day. We are honored to be part of your loved one’s journey and to support both residents and families like yours. Creating a place that feels like home—and like family—is exactly what we hope to achieve, especially in our Memory Care neighborhood. Please don’t hesitate to reach out if there’s ever anything more we can do for you or your loved one.

Dear Jerald, Thank you for taking the time to share your feedback and for recommending Avery Heights. We’re so glad to hear that your mom is enjoying the food and that our team’s eagerness to support her has stood out to you. We also appreciate you bringing the timing of medication deliveries to our attention. This is an important matter, and your comment helps us identify areas where we can continue to improve. Our care team strives to be timely and consistent, and we take concerns like this seriously. We will be reviewing this internally to ensure we are meeting the high standards our residents and families expect and deserve. Please know that we value open communication, and we encourage you to reach out directly to our leadership team if you’d like to discuss this further. Thank you again for your thoughtful review and for trusting us with your mom’s care. Warm regards, Siobhan Mattingly Director of Marketing Avery Heights

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. We strive to provide attentive, compassionate care and to follow through on family requests, and we regret that you felt this did not occur in your case. Feedback like yours is important to us and helps us identify areas where we can improve. We would welcome the opportunity to speak with you directly to better understand your concerns and learn how we can do better. Please feel free to contact our at your convenience.

Thank you so much for your thoughtful review titled “Overall a Very Nice Community!” We’re truly honored to hear that your father is thriving at Avery Heights and feels part of the community. It’s wonderful to know that our staff, activities, and dining options have made a positive impact. We’re especially glad to hear that your family feels supported and that your father is happy—this is exactly what we strive for every day. We appreciate your trust in us and are grateful to be part of your father’s journey. If there’s ever anything more we can do, please don’t hesitate to reach out.

Thank you so much for your kind words! We're thrilled to hear that your mom is thriving in our Memory Care Unit and that our staff has made a positive impact. Providing compassionate and personalized care is at the heart of what we do, and it's wonderful to know it’s making a difference. If there's ever anything more we can do to support your family, please don’t hesitate to reach out.