Bay City Comfort Care

Things to know about Bay City Comfort Care

The greatest problem we experienced was being painted a picture that turned out completely different than the reality there. We gave up 3 weeks of fees because we felt necessary to get dad in an healthier environment that fit his needs and they would not refund the money stating that "per the contract" we didn't qualify. When I said what about the fact that they did not live up to what they promised in the contract, they just ignored me. [name removed] was so professional and kind when we visited. I was very shocke…

Dad is adjusting well and is comfortable and cared for.

What we like the most about the community is the Friendliness of staff, cleanliness of building, and communication. Yes, we would recommend the community to others with the caveat that they should plan on either a motorized wheelchair or amigo type scooter for their loved one. The building is large and depending on where their room is, it can be too much to make the walk to the dining room and activities if using a walker.

In the beginning process of touring the facility and talking with some staff, it seemed like a great place for my father-in-law, but it quickly became apparent that they were very under-staffed and not very attentive to his needs. When he passed away, it was difficult to reach the management to end his stay there. He was only there two weeks! No amount of refund was offered even though we payed for everything upfront. I truly feel that they only care about the money, not the care and well belling of the residents…

Bay City Comfort Care

Big facility with lots to do from the look of it. Happy to see that the activities director is active on a daily basis with all the residents and the food smelled great during my visit. Housekeepers and staff greeted me with a smile.

Very Nice Place

We are very happy with the care and attention our loved is getting at Bay City. The activities person is always thinking of fun things to do i.e. indoor baseball games, cooking classes, dances etc. The staff take good care of our loved one and the residents appear to be happy.

I loved the facility. I loved the activities and all the interaction I saw. I left my tour loving Bay City Comfort Care. Within an hour of my tour, I called back. I called all three numbers on the business card of the person I toured with. I also emailed twice. And to this day, I have never received a return phone call or email. That was the only reason I did not pick them. Otherwise they were by far my first choice. But I was very disappointed in their business practice.