Bickford of Gurnee

Our family's experience

They have friendly and helpful staff, additional care needed as moms health was in decline, one issue with after hours help, but problem fixed immediately.

Exceeded all expectations

1. Gets a 5. We are so impressed with Bickford. 2. Gets a 5. It's always spotless, it smells really good all the time. 3. Gets a 5. The entire staff is always very kind and treats [name removed] and me like we're family. We love the staff. 4. Gets a 5. He always clean and his apt is lovely. [name removed] has no complaints about Bickford 5. Gets a 5. Everything was made clear to us and we're so happy he is with Bickford. 6. Gets a 5. The food is really good and they keep fruit and baked snacks available thru t…

Review for Bickford of Gurnee

We started at a 5. Now I'd say we are at a 2 in memory care. The staff in memory care Siri f the day are great. Very caring and thorough. At night it's not too good. Any new bruising or sores happen at night. The main assisted living part is very clean, but again in memory care it's not too good. All the communal areas in the main part are good. Food is kind of up and down but lately it's been excellent. However they never seem to have napkins and very limited silverware. Bathrooms in memory care are usually filt…

Resident/Family Review: Bickford of Gurnee

Dining Experience (Bread Basket) Meals were consistently understaffed and delayed, with residents waiting over 45 minutes to be served. Quality of food was not acceptable, falling short of expectations for a senior living community. The dining area was left uncleaned, creating an unpleasant environment for residents. Activities & Engagement Promised daily stimulating activities were lacking, leaving residents with limited opportunities for enrichment and socialization. Programs felt inconsistent and did not p…

Needed a place in a hurry. They need more caretakers and activity

Poorly run, do not recommend.

Care in the dementia area is very poor. Food awful. My husband fell numerous times & escaped the area several times & once was outside on the sidewalk. Staff poorly trained . No routine showers, shaves etc. I checked out the physician supposedly available & he in a chiropractor not MD I moved my husband & am happy with the care he is getting & the cleanliness of the facility. Amazing that clothes are not disappearing as they did at Bickford. --Most of his LL Bean sweaters, jackets etc 2 walkers gone. The rollat…