Community profile

Brookdale Durham

4434 Ben Franklin Boulevard, Durham, NC

Assisted LivingMemory Care

4.376 reviewsvia A Place for Mom

About the community

About Brookdale Durham

A Brookdale HealthPlus ® Community The residents at Brookdale Durham can enjoy the benefits of Brookdale HealthPlus, which offers on-site care coordination overseen by a registered nurse. Here, residents receive personalized care plans and assistance with chronic conditions, such as diabetes, high blood pressure, congestive heart failure, and more. Preventative health care services, such as annual wellness visits, immunizations, and health screenings are also provided to help avoid trips to doctors’ offices, or unnecessary emergency room visits and hospital stays. Welcome to Brookdale Durham! Here, residents receive personalized memory care and assisted living services in a friendly and homelike environment. Your sense of security is important to us and you won’t have to worry about feeling alone — staff is available 24 hours a day, seven days a week to provide assistance and respond to any emergencies. Trained team members can assist with medication management, housekeeping, and meals, and provide personal care services like bathing, dressing, and grooming. If you find yourself requiring more care, we can easily transition you into our memory care program, as well. Residents within this program are able to thrive in a secure space with gentle guidance and visual reminders to promote engagement. We also offer brain games, fitness activities, and creative programming, designed to provide mental and physical fulfillment. If you’re ever in the mood for an off-site adventure, we’re conveniently located near many colorful attractions, like Duke Chapel, Durham Bulls Athletic Park, and Eno River State Park. Community Services and Amenities With daily entertainment and a variety of amenities at your disposal, you can find joy here in planning your days. Enjoy the on-site concierge and salon services, as well as the vibrant outdoor courtyard and garden, walking paths, game room, and full library. Your loved ones are more than welcome to visit and sit fireside in the living room, grab a meal, or simply hang out. We offer many convenient perks, including transportation and postal services, and our team can even deliver requested hygienic items to you at no additional cost. Some additional community amenities and services include: 24-hour security system Community kitchen Piano Living Arrangements Do you have an apartment size or style preference in mind? If so, we offer a variety of studio, one-bedroom, and two-bedroom suites for you to choose from. Companion suites are also available, if you prefer to live with a close friend or loved one. We encourage you to bring your four-legged friend, as well your favorite photos and treasures from home. Embrace a new chapter in your life, here at Brookdale Durham. Care Types Offered Brookdale Durham is an adult care home , which in the state of North Carolina is a home that provides care, assistance with activities of daily living, supervision, and assistance with medication to seven or more residents. An adult care home may also provide care to residents with cognitive impairments. Brookdale Durham Inspection Reports Related Articles: Assisted Living vs. Independent Living: What’s the Difference? Assisted Living vs. Memory Care: What’s the Difference?

Family and resident feedback

4.3 out of 5 from 76 reviews

Read all on A Place for Mom

Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the named review source and are not independently verified by us.

★★★★

Positive

Highly recommended

All staff are willing to help the residents and are easily accessible.

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
3.0 / 5
Activities
4.0 / 5
Staff
4.0 / 5
Meals & Dining
4.0 / 5
AnonymousMay 6, 2026

★★★★★

Positive

Smooth transition

I would rate all a 5 except for 4, 6 and 7. I have not had a direct experience with those but my husband visit his brother every day,and had had absolutely no issues with them. In fact, he make a point to get there in time for breakfast because the food is good. Overall, the staff made a very stressful time much less stressful because of their competence and caring.

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Activities
5.0 / 5
Staff
5.0 / 5
Meals & Dining
5.0 / 5
Barb CDecember 2, 2025

★★★★★

Positive

Families Experience

The staff is very friendly and helpful . I highly recommend

DebraSeptember 30, 2025

★★★★★

Positive

A warm home

As a local Asian American family here in Durham and after looking at several places for our mom, we chose Brookdale Durham—and honestly, we’re glad we did. From the start, the staff made her feel welcome. They learned her name right away, and even remembered little things like how she prefers her tea. It’s those small touches that made a big difference for us. The place itself is clean, feels peaceful, and has these really nice outdoor spaces. My mom loves sitting in the courtyard or watching the birds and fish—t

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Activities
5.0 / 5
Staff
5.0 / 5
Meals & Dining
4.0 / 5
Frank SJuly 31, 2025

★★★★★

Positive

We recently toured Brookdale Durham, and from the first conversation, we felt genuinely welcomed. As a Jewish family, we were pleasantly surprised (and deeply appreciative) that they offer Shabbat services right on site. It’s not something we expected, but it really made us feel seen. The staff are kind and attentive, and there’s a calm, comfortable energy throughout the community. It’s clear they care about creating a space that respects different backgrounds and traditions. Brookdale feels like a place where ou

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Staff
5.0 / 5
Heather MJune 25, 2025

★★★★★

Critical

Review for Brookdale Durham

A recent investigation by the department of service has revealed lots of problems with the facility most especially not having enough people on duty to care for the residence. There is some speculation that they are being sued.

See category ratings
Cleanliness
4.0 / 5
Friendliness
4.0 / 5
Value for Cost
2.0 / 5
Care Services
4.0 / 5
Activities
4.0 / 5
Staff
2.0 / 5
Meals & Dining
5.0 / 5
Response from the community

We take your comments seriously and are committed to providing quality care and services to our residents. We would welcome an opportunity to discuss any concerns you may have and hope you will contact our management team to discuss further.

May 22, 2025
AnonymousMay 21, 2025

Verified overview

What we know from public sources

Care options
Assisted Living, Memory Care
Operator
Brookdale
Public price status
Not publicly found
Last source check
August 1, 2026

Source-published features

Amenities and services

Grouped so you can scan what affects day-to-day life before opening an operator page.

Meals & dining

  • Guest Meals
  • Restaurant Style Dining
  • No Sugar
  • Meals Provided
  • Low / No Sodium
  • Room Service
  • Private Dining Room
  • Café or Bistro

Health & wellness

  • Medication Management
  • Staffing & Ancillary Services
  • Non-Ambulatory Care
  • Memory Care
  • High Acuity Care
  • Incontinence Care
  • Diabetic Care

Services & convenience

  • Pet Care Available
  • Dogs Allowed
  • Cats Allowed
  • Housekeeping
  • Grocery Shopping and Errands
  • Beautician
  • Laundry Service / Drycleaning
  • English
  • Resident Parking Available
  • Property Convenient to Public Transit
  • Transportation at Cost
  • Complimentary Transportation
  • Uncovered Parking

Activities & engagement

  • Pet-focused Programs
  • Live Dance or Theater Performances
  • Karaoke
  • Devotional Activities On-Site
  • Devotional Activities Offsite
  • Happy Hour
  • Dances
  • Catholic Services
  • Other Religious Services
  • Holiday Parties
  • Visiting Chaplain or Priest
  • Activities On-site
  • Intergenerational Programs
  • Activities Off-site
  • Live Well Programs
  • Sensory-based Programs
  • Birthday Parties
  • Live Musical Performances
  • Trivia Games
  • Brain fitness / Dakim
  • Gardening Club

Outdoor spaces

  • Central Fireplace
  • Library
  • Outside Patio
  • Beauty Salon
  • Meeting Room
  • Indoor Common Areas
  • Outdoor Common Areas
  • TV Lounge
  • Fitness Center
  • Piano or Organ
  • Arts and Crafts Center
  • Raised Garden Beds

Apartment & room features

  • Air Conditioned
  • Wi-Fi/high-speed internet
  • Wheelchair Accessible Showers
  • Cable or Satellite TV
  • Handicap Accessible
  • Kitchenette
  • Respite or Short Term Stays Offered

Published by A Place for Mom. Features can change; confirm those that matter before touring.

Questions to confirm with the community

Additional care fees
Not publicly disclosed
Move-in fee
Not publicly disclosed
Exact unit availability
Confirmation required

Published floor plans

Brookdale Durham | Find With Care