Studio
Assisted Living · 0 bedroom
Schedule a visit →Community profile
9715 Plano Rd, Dallas, TX
★ 4.885 reviewsRead reviews
About the community
Assisted Living · 0 bedroom
Schedule a visit →Assisted Living · 1 bedroom
Schedule a visit →Memory Care · 0 bedroom
Schedule a visit →Memory Care
Schedule a visit →Family and resident feedback
Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
PositiveMy MIL lived at Brookdale Lake Highlands for right at 2 years and her care was exceptional. We originally placed her in the assisted living side, but it became apparently quickly that she needed memory care. The facility worked with us on this and was very accommodating along the way. In addition, Brookdale assisted us in securing Hospice to add an additional level of care for her. Every time we visited (unannounced), my MIL was very clean and well cared for - her hair smelled nice, her clothes were clean, and she …
★★★★★
PositiveThey have been great for us. My mom really likes it. I would recommend
★★★★★
PositiveI recently had to locate a place for memory care for my wife. After visiting with the staff of Brookdale Lake Highlands, I knew I didn't have to look any further. The staff was very caring and obviously had my wife's best interests at heart. The residents I saw during my visit all seemed very happy and content. That feeling was confirmed later as I was leaving after my first visit. I walked out with the daughter of a current memory care resident. When I told her I was thinking about placing my wife there, she said …
★★★★★
CriticalEither the button they gave her to wear around her neck and push for assistance did Not work or they ignored her. Either is unacceptable.
★★★★★
Positive4 only because of the food. I was very fortunate to have found Brookdale in such a short time. The facility is clean, the staff is very friendly and caring And they have a number of weekly activities such as bingo on MWF, a book club and occasional field trips to lunch or to Choctaw. There are groups who come regularly to perform or do other things. The memory care unit is outstanding with a very caring and knowledgeable director and staff. I met some great people there and go back to visit at least several times a…
★★★★★
Positive1. Overall experience- we made a decision quickly. Brookdale’s proximity to our home was a strong determinant. medical plan from my husband PCP delayed move in but Brookdale hooked me up with flexible movers. Move in was a bit erratic and thought there would have been a resident/family orientation - nope! Waited for various services that could have been part of that orientation like wi-fi, medication procedures, tv installation, laundry and room cleaning days, etc. Brookdale missed an opportunity to make a great fi…
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Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”
Coverage last checked September 5, 2026.