Studio
Assisted Living · 0 bedroom
Schedule a visit →Community profile
28450 Westlake Village Drive, Westlake, OH
★ 4.682 reviewsRead reviews
About the community
Assisted Living · 0 bedroom
Schedule a visit →Assisted Living · 1 bedroom
Schedule a visit →Memory Care · 0 bedroom
Schedule a visit →Memory Care
Schedule a visit →Independent Living · 1 bedroom
Schedule a visit →Independent Living · 2 bedroom
Schedule a visit →Independent Living
Schedule a visit →Tracked public-data history
Each timeline item represents one source refresh. Times below show when our system detected a public-data change, not a notification from the community.
August 16, 2026 at 4:33 AM PDT
Inspection coverage changed from NOT_COVERED to COVERED.
Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.
Centers for Medicare & Medicaid Services ↗Family and resident feedback
Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.
★★★★★
PositiveThe minute we walked in it felt like home. Several members of the community went out of their way to welcome us and sing the praises of the staff and facility. Our point person was truly concerned about our needs, answered every question and followed up with an email summarizing our meetings and conversations. She addressed all concerns immediately, was available at any time and went out of her way to make us welcome. The facility is beautiful and very well maintained.
★★★★★
PositiveMy mother enjoyed her time in independent living at Brookdale Westlake Village. The staff has been extremely kind and helpful, including billing, food service, housekeeping, maintenance, and the front desk staff. The food was usually excellent and there are many quality activities to choose from. There is a warm and familial feeling throughout the Brookdale Village independent living. We also appreciate the flexibility of the supportive Brookdale At Home staff who were imperative In keeping my mother living indepen…
★★★★★
PositiveIt's been a great experience for my mother-in-law. Everyone is so kind and friendly and there are so many activities to keep her busy. The apartment is the perfect size and everything is kept clean. The staff is very responsive and helpful.
★★★★★
PositiveThe staff, especially the dining room staff are so helpful and friendly. Residents are also super friendly and inclusive.
★★★★★
PositiveThey have the friendliest of staff. I like the activities and meeting some great people. I would recommend this community to others who are searching for one.
★★★★★
CriticalOur experience with Brookdale Westlake Village’s Memory Care Unit was deeply disappointing and distressing. My father was a hospice patient there, and we encountered ongoing problems with communication, cleanliness, and decision-making that no family should have to face. His room often smelled strongly of urine, even after repeated requests for cleaning. We struggled to get basic care coordination, including podiatry and medical follow-up. The worst incident occurred when my father—who was on hospice, sedated, an…
Verified overview
Skilled nursing
60 CMS-certified beds · CMS CCN 366373
Classification and identity evidence
Current CMS-certified nursing-home provider record; classification does not imply current admission availability.
Authoritative classification evidence · observed August 16, 2026Source-published features
Grouped so you can scan what affects day-to-day life before opening an operator page.
Payment-program records
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
CMS provider type: Medicare and Medicaid
A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.
Official oversight
Coverage last checked August 16, 2026 via Centers for Medicare & Medicaid Services.