Community profile

BROOKDALE WESTLAKE VILLAGE

28450 Westlake Village Drive, Westlake, OH

Assisted LivingMemory CareIndependent LivingSkilled Nursing

4.682 reviewsRead reviews

About the community

About BROOKDALE WESTLAKE VILLAGE

A Brookdale HealthPlus Community ® The residents at Brookdale Westlake Village can enjoy the benefits of Brookdale HealthPlus, which offers on-site care coordination overseen by a registered nurse. Here, residents receive personalized care plans and assistance with chronic conditions, such as diabetes, high blood pressure, congestive heart failure, and more. Preventative health care services, such as annual wellness…

Published floor plans

Tracked public-data history

Recent changes

Each timeline item represents one source refresh. Times below show when our system detected a public-data change, not a notification from the community.

  1. August 16, 2026 at 4:33 AM PDT

    2 changes detected in this data refresh

    Inspection coverage updated

    Inspection coverage changed from NOT_COVERED to COVERED.

    Inspection record added

    Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.

    Centers for Medicare & Medicaid Services

Family and resident feedback

4.6 out of 5 from 82 reviews

Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.

★★★★★

Positive

The minute we walked in it felt like home. Several members of the community went out of their way to welcome us and sing the praises of the staff and facility. Our point person was truly concerned about our needs, answered every question and followed up with an email summarizing our meetings and conversations. She addressed all concerns immediately, was available at any time and went out of her way to make us welcome. The facility is beautiful and very well maintained.

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Staff
5.0 / 5
kevin goodwinJune 2, 2026

★★★★★

Positive

Highly recommend independent living.

My mother enjoyed her time in independent living at Brookdale Westlake Village. The staff has been extremely kind and helpful, including billing, food service, housekeeping, maintenance, and the front desk staff. The food was usually excellent and there are many quality activities to choose from. There is a warm and familial feeling throughout the Brookdale Village independent living. We also appreciate the flexibility of the supportive Brookdale At Home staff who were imperative In keeping my mother living indepen

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Activities
5.0 / 5
Staff
5.0 / 5
Meals & Dining
5.0 / 5
Beth BApril 29, 2026

★★★★★

Positive

Great Community!

It's been a great experience for my mother-in-law. Everyone is so kind and friendly and there are so many activities to keep her busy. The apartment is the perfect size and everything is kept clean. The staff is very responsive and helpful.

AnonymousApril 28, 2026

★★★★★

Positive

My parents love it here!

The staff, especially the dining room staff are so helpful and friendly. Residents are also super friendly and inclusive.

See category ratings
Cleanliness
4.0 / 5
Friendliness
5.0 / 5
Value for Cost
4.0 / 5
Activities
4.0 / 5
Staff
5.0 / 5
Meals & Dining
3.0 / 5
AnonymousApril 6, 2026

★★★★★

Positive

I love my apartment

They have the friendliest of staff. I like the activities and meeting some great people. I would recommend this community to others who are searching for one.

Karen NMarch 12, 2026

★★★★

Critical

incompetent management

Our experience with Brookdale Westlake Village’s Memory Care Unit was deeply disappointing and distressing. My father was a hospice patient there, and we encountered ongoing problems with communication, cleanliness, and decision-making that no family should have to face. His room often smelled strongly of urine, even after repeated requests for cleaning. We struggled to get basic care coordination, including podiatry and medical follow-up. The worst incident occurred when my father—who was on hospice, sedated, an

See category ratings
Cleanliness
1.0 / 5
Friendliness
1.0 / 5
Value for Cost
1.0 / 5
Care Services
3.0 / 5
Activities
1.0 / 5
Staff
4.0 / 5
Meals & Dining
2.0 / 5
Mehul GalaFebruary 23, 2026

Verified overview

What we know from public sources

Care options
Assisted Living, Memory Care, Independent Living, Skilled Nursing
Operator
Brookdale
Public price status
Not publicly found
Last source check
August 16, 2026

Campus care settings

Skilled nursing

BROOKDALE WESTLAKE VILLAGE

60 CMS-certified beds · CMS CCN 366373

Classification and identity evidence

Why this community appears in these categories

Skilled Nursing

Current CMS-certified nursing-home provider record; classification does not imply current admission availability.

Authoritative classification evidence · observed August 16, 2026

Source-published features

Amenities and services

Grouped so you can scan what affects day-to-day life before opening an operator page.

Meals & dining

  • Anytime Dining
  • Special Dining Programs
  • Guest Meals
  • Low / No Sodium
  • Vegetarian
  • Pureed Meals
  • Vegan
  • Gluten-free
  • No Sugar
  • Meals Provided
  • Restaurant Style Dining
  • Professional Chef
  • Room Service
  • Bar or Pub

Health & wellness

  • High Acuity Care
  • Memory Care
  • Incontinence Care
  • Medication Management
  • Non-Ambulatory Care
  • Diabetic Care
  • Staffing & Ancillary Services

Services & convenience

  • German
  • Transportation at Cost
  • Resident Parking Available
  • Property Convenient to Public Transit
  • Uncovered Parking
  • Complimentary Transportation
  • Pet Care Available
  • Weight Limit (lbs)
  • Dogs Allowed
  • Cats Allowed
  • Housekeeping
  • Beautician
  • Grocery Shopping and Errands
  • Laundry Service / Drycleaning
  • Hungarian
  • Spanish
  • English

Activities & engagement

  • Book Club
  • Devotional Activities On-Site
  • Yoga / Chair Yoga
  • Live Dance or Theater Performances
  • Art Classes
  • Day Trips and Outings
  • Reminiscence Programs
  • Activities Off-site
  • Intergenerational Programs
  • Devotional Activities Offsite
  • Holiday Parties
  • Walking Club
  • Bridge Club
  • Forever Fit
  • Community Service Programs
  • Sensory-based Programs
  • Live Well Programs
  • Protestant Services
  • Gardening Club
  • Trivia Games
  • Live Musical Performances
  • Brain fitness / Dakim
  • Tai Chi
  • Wii Bowling
  • Bible Study Group
  • Pet-focused Programs
  • Cooking Classes
  • Christian Services
  • Activities On-site
  • Happy Hour
  • Dances
  • Wine Tasting
  • Catholic Services
  • Cards / Pinochle Club
  • Birthday Parties
  • Stretching Classes
  • BBQs or Picnics
  • Educational Speakers / Life Long Learning
  • Men's Club

Outdoor spaces

  • Indoor Atrium
  • Central Fireplace
  • Meeting Room
  • Indoor Common Areas
  • Outdoor Common Areas
  • TV Lounge
  • Computer or Media Center
  • Outside Patio
  • Library
  • Private Bath
  • Beauty Salon
  • Jacuzzi
  • Billiards Lounge
  • Fitness Center
  • Movie or Theater Room
  • Arts and Crafts Center
  • Raised Garden Beds
  • Piano or Organ

Apartment & room features

  • Wheelchair Accessible Showers
  • Garden View
  • Cable or Satellite TV
  • Wi-Fi/high-speed internet
  • Private patio, deck, or balcony
  • Full kitchen
  • Bath Tubs
  • Kitchenette
  • Ground Floor Units
  • Air Conditioned
  • Respite or Short Term Stays Offered

Payment-program records

Medicare and Medicaid information

Medicaid

CMS provider type: Medicare and Medicaid

A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.

Medicare

CMS provider type: Medicare and Medicaid

A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.

Official oversight

Inspection and quality records

Centers for Medicare & Medicaid Services5/5 overall CMS rating · 4/5 health inspection · 4/5 staffing · 5 recent-cycle deficienciesView the official record ↗

Coverage last checked August 16, 2026 via Centers for Medicare & Medicaid Services.

Questions to confirm with the community

Additional care fees
Not publicly disclosed
Move-in fee
Not publicly disclosed
Exact unit availability
Confirmation required
BROOKDALE WESTLAKE VILLAGE – Westlake, OH | Find With Care