Charter Senior Living of Troy

It was a lovely visit. I felt so comfortable and at home my upcoming room is gorgeous. Everyone was so friendly and kind.

Overall satisfaction

Charter Senior of Troy is a wonderful place. Mom is very happy and pleased with the accommodations here. The staff is kind and always ready to help. Everything is kept very clean and in repair. I highly recommend Charter Senior Living of Troy.

Great experience

We were very happy with the facility. We used it as a Respite Facility for a hip replacement rehab. Due to pain issues, he had a very slow start on rehab. The rehab ended up having to be extended. All of the staff went out of their way to help accommodate his issues and needs and get him back home.

Review for Charter Senior Living of Troy

They seem to have a lot of ownership and management turnover. They weren't very successful at all and getting my uncle [name removed] out of his room. And on his last days, they seem to be in conflict with hospice. Overall, they did a pretty good job, but I think he needed full nursing care so he was beyond what they could offer.

Review for Charter Senior Living of Troy

I would say make several visits, during meal time, activity time, evening. Talk to residents and asked them how they feel about the facility. I felt administrators always took the time to talk to me. We were also there during Covid, so it was a weird time. Liked the rooms, dining room, cheeriness, close to me for everyday visits.

Very attentive

We are very pleased with the staff and how well they received our uncle [name removed]. He’s been alone and independent most of his life so they are working diligently to get him acclimated to interacting on a daily basis. They always talk about him with a smile and a positive attitude even though we know it’s a bit more challenging than they say. They are very professional.