Hallowstone at Sun Prairie

Not the place for MY mom

I took her out of there after crazy price increases without notice and poor care, rude staff, and paying for services that weren't performed! Food was horrible like heated Gerber baby food, staff left patients in soiled pants for hours, there was other people's incontinence left in bags in the hall for hours and it made the whole place smell, I was charged for housekeeping and laundry that was never done. There was dried poo on my moms bathroom door and the poo in the toilet had dried as water evaporated and molded…

Response from the community

I am so sorry to hear about this experience. This community was recently purchased a few months ago, and we have not had any discharges since we have acquired the community. We are sorry to hear your experience here, prior to us operating the community, was not great. We would love for you to come back in and meet our new corporate team. You can reach our corporate office at 414-214-8950. We kindly ask you consider removing your review as we have had excellent customer satisfaction since the community has become Hallowstone. Thank you!

May 23, 2026

Brookdale is a nice-sized care facility with the feel of a home. Nicely decorated for the season. The staff were friendly, and engaged in the care of the residents. [name removed] gave me the tour after spending a good amount of time and interest learning about the person I was seeking a place for. Her level of care and knowledge is high. I felt comfortable being there, seeing the care given to the residents.

My mother’s experience at Brookdale in Sun Prairie.

My mother resided at Brookdale for 8 months. The staff residents ratio was a lot better than other places. A lot of the employees have been there for many years. It’s not a brand new fancy place, with all the bells and whistles, it’s cozy and a more homey feeling. I visited my mom everyday and enjoyed getting to know all the staff and residents, they were always friendly and welcoming to us.

Review for Brookdale Sun Prairie

[name removed]has been super helpful with the whole process and has suggested new places though?? something should be done as well about how places are allowed to bill. Elderly are usually on fixed income. If I give a budget of[amount removed]. And a place is suggested the price shouldn't increase by [fee removed]in less than a week

Response from the community

We take your comments seriously and are committed to providing quality care and services to our residents. We would welcome an opportunity to discuss any concerns you may have and hope you will contact our management team to discuss further.

November 25, 2025

Knowledgeable about alzheimers

The homelike atmosphere is great, and there is a happy loving vibe. They also have shown their knowledge and understanding of the disease of Alzheimer’s. One example is how they noticed my loved one had behavior that might mean a UTI, they got the urine sample done there, sent it to his PCP clinic and antibiotics were delivered that day instead of him having to go to urgent care and be cathetered, as it was done in a previous facility. The food is good and plentiful for a hungry male resident too!

Wife with advanced Alzheimer’s had excellent care

My wife with advanced Alzheimer’s was admitted and had excellent compassionate care by all. Unable to walk, or talk, and unable to feed herself the staff (both day and night) took excellent care of her. Learning her needs, sharing the learning process with other staff, making adjustments, spending time with her even though my wife had no clue . Even though they were caring for many others they always compassionate yet busy with their responsibilities. It’s a job were compassion fatigue could be overwhelming. Then t…