Heritage Assisted Living West Knoxville TN

Babysitters.

This is not assisted living - it is babysitting of your loved one. While they have an LPN on duty to give medication and evaluate residents who are sick or injured, their caregivers are not professionally certified or trained. Your loved one might go days or weeks without being put in clean clothes or having a shower and their excuse will be “we can’t force them.” No, you can’t force anyone to do anything and should not try, however, true assisted living professionals are trained to redirect behaviors and refusals …

Great Staff that takes excellent care of your loved ones.

Heritage is an older facility but the place is clean, the employees go above and beyond in care. I had to move my mom to Heritage after she fell several times. She lived with me and my husband but my husband died and when she fell I could not lift her on my own. There is a lot of back story but I just want to say that Heritage was great. My mother fell a couple of times there, not their fault. Mom was 101, after her 2nd fall it was determined that she had a stroke. Heritage took her back, she was bedridden and very…

friendly and caring staff

Heritage Assisted Living feels more like a family environment. The lady [name removed] who initially took us on the tour did a really good job and was very informative. The staff members are very involved with the residents and the care services are excellent. When we do come to visit it seems like they have a lot of different activities going on. Based on the experience we have had so far we would recommend the to other families.

This was a good tour and they gave me enough information to be able to tell me what all they could do for my loved one. This community just did not seem like the right environment for my loved one.

Our tour experience was good - short and sweet.

Excellent Value for Money

This is an excellent place for someone who is well advanced in Alzheimer's. The staff are understanding, and excellent in ripples that have come up. I've been very happy with the services we have received.