Community profile

Heritage Woods

462 Main Street, Agawam, MA

Assisted LivingIndependent LivingMemory Care

★ 4.329 reviewsRead reviews

About the community

About Heritage Woods

Our progressive, award-winning community is ready and waiting to welcome you to your next home. Located in stunning Agawam, MA our community is the first stand-alone assisted living community in the country to be awarded the Step II Quality Award from the American Healthcare Association and National Center for Assisted Living. We pride ourselves on our rich heritage and dedication to excellence. Our mission is to…

Published floor plans

Studio

Assisted Living · 0 bedroom

Published starting price

$4,509/month

Care fees not included

Checked August 16, 2026

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1 Bedroom

Assisted Living · 1 bedroom

Published starting price

$5,645/month

Care fees not included

Checked August 16, 2026

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Semi-Private

Assisted Living

Published starting price

$2,705/month

Care fees not included

Checked August 16, 2026

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Tracked published prices

Price history by floor plan

Compare floor plans over time. The lowest current option with tracked history is selected first.

Floor plan

Semi-Private$2,705 observed · tracking future changes

One source-published starting price observed so far. No price change has been observed yet.

Family and resident feedback

4.3 out of 5 from 29 reviews

Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.

★★★★★

Positive

Review for Heritage Woods

Overall, there were many positive aspects to the experience. However, it may be helpful for families to ask detailed questions about how the community supports residents with changing needs, particularly related to dementia, as approaches can vary. I'd recommend a more robust schedule of check ins on respite patients.

Verified ReviewFamily/friendAssisted Living

★★★★★

Positive

My father was a resident

My father was a resident since the end of [date removed], unfortunately he passed away 5 days before Christmas, he loved Heritage Woods and the people who work there, these people are amazing, very friendly and happy to help when you need it, i highly recommend this location if you have a parent that is in need of assisted living, very affordable, veteran discounts, trust me, you wont go wrong !!

Resident/clientAssisted Living

See category ratings

Cleanliness: 5.0 / 5
Friendliness: 5.0 / 5
Value for Cost: 5.0 / 5
Care Services: 5.0 / 5
Activities: 5.0 / 5
Staff: 5.0 / 5
Meals & Dining: 5.0 / 5

★★★★★

Positive

Very Good Respite Experience

The application and registration process was easy enough. The food is adequate. The apartments both times were more than adequate and very clean. The last one was a studio and even that was plenty spacious for respite. Care was very good. Everything I asked was done. My husband did not use activities but there were several available.

Verified ReviewFamily/friendAssisted Living

★★★★★

Positive

Amazing staff

The staff is great. They take great care of the residents and some of them go above and beyond. The facility is a little run down in places but nothing excessive. It's just that the building has been there for quite a while. I love how they keep my mom out of her room most of the day and have her engaging with other residents. Important for mental health. They also keep a close eye on her. Overall it was a great decision to move her there.

Verified ReviewFamily/friendAssisted Living

See category ratings

Cleanliness: 4.0 / 5
Friendliness: 4.0 / 5
Value for Cost: 4.0 / 5
Care Services: 5.0 / 5
Activities: 4.0 / 5
Staff: 4.0 / 5
Meals & Dining: 4.0 / 5

★★★★★

Positive

"our families experience, would recommend

The biggest area for improvement is the food. I understand that the chefs cook a low sodium and low sugar diet, but there is hardly any variety. And the food is incredibly bland. We drop off home-cooked meals or do Uber eats to my grandfather. The staff is all super kind. They seem to know all of the residents by name and they always speak to my grandfather. Anytime they see him in passing. They manage his medication as well and keep us up-to-date. He has had some recent health issues over the last 12 months that h…

Verified ReviewFamily/friendAssisted Living

See category ratings

Cleanliness: 4.0 / 5
Friendliness: 5.0 / 5
Value for Cost: 3.0 / 5
Care Services: 5.0 / 5
Activities: 3.0 / 5
Staff: 5.0 / 5
Meals & Dining: 2.0 / 5

★★★★★

Positive

Peace of Mind'; All Questions Answered

Very friendly, clean, warm and inviting atmosphere. They give an automatic 10% veterans discount and opting for a nice sized studio made it affordable. We are pleased and he is fitting in well.

Verified ReviewFamily/friendAssisted Living

See category ratings

Cleanliness: 5.0 / 5
Friendliness: 5.0 / 5
Value for Cost: 5.0 / 5
Care Services: 5.0 / 5
Activities: 5.0 / 5
Staff: 5.0 / 5
Meals & Dining: 5.0 / 5

Verified overview

What we know from public sources

Care options: Assisted Living, Memory Care, Independent Living
Operator: Genesis HealthCare
Public price status: Published starting price available
Last source check: August 16, 2026

Source-published features

Amenities and services

Grouped so you can scan what affects day-to-day life before opening an operator page.

Meals & dining

Meals Provided
Professional Chef
Low / No Sodium
Guest Meals
Restaurant Style Dining
Vegetarian
Private Dining Room

Health & wellness

Staffing & Ancillary Services
Medication Management
Non-Ambulatory Care
Memory Care
Incontinence Care

Services & convenience

Beautician
Laundry Service / Drycleaning
Housekeeping
Spanish
English
Uncovered Parking
Property Convenient to Public Transit
Complimentary Transportation
Covered Parking
Resident Parking Available
Cats Allowed
Dogs Allowed

Activities & engagement

Stretching Classes
Happy Hour
Wii Bowling
Holiday Parties
Cards / Pinochle Club
Book Club
Devotional Activities On-Site
Community Service Programs
Activities On-site
Activities Off-site
Trivia Games
Christian Services
Catholic Services
Art Classes
Gardening Club
Intergenerational Programs
Live Musical Performances
Live Dance or Theater Performances
Protestant Services
Birthday Parties
Educational Speakers / Life Long Learning
BBQs or Picnics
Yoga / Chair Yoga
Day Trips and Outings

Outdoor spaces

Beauty Salon
Meeting Room
Computer or Media Center
Indoor Common Areas
Central Fireplace
TV Lounge
Library
Billiards Lounge
Piano or Organ
Raised Garden Beds
Outside Patio
Outdoor Common Areas
Private Bath

Apartment & room features

Kitchenette
Respite or Short Term Stays Offered
Handicap Accessible
Ground Floor Units
Wheelchair Accessible Showers
Air Conditioned
Wi-Fi/high-speed internet
Cable or Satellite TV

Official oversight

Inspection and quality records

Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”

Coverage last checked August 16, 2026.

Questions to confirm with the community

Additional care fees: Not publicly disclosed
Move-in fee: Not publicly disclosed
Exact unit availability: Confirmation required

Heritage Woods

About Heritage Woods