Community profile

High Point Residence Germantown North

N113 W16358 Sylvan Circle, Germantown, WI

Assisted LivingMemory CareIndependent Living

0.918 reviewsRead reviews

About the community

About High Point Residence Germantown North

At Ellen’s Home of Germantown, Wisconsin, your loved one can gain another family in a small, tight-knit community with a high staff-to-resident ratio. A maximum of 20 residents live in this assisted living and memory care community, enabling one-on-one attention from caregivers and meaningful connection with neighbors. Built in 2013, the Germantown residential community is one of three locations part of Ellen’s…

Published floor plans

Studio

Assisted Living · 0 bedroom

Published starting price

$4,000/month

Care fees not included

Checked August 20, 2026
Schedule a visit →

Studio

Memory Care · 0 bedroom

Published starting price

$4,000/month

Care fees not included

Checked August 20, 2026
Schedule a visit →

Tracked published prices

Price history by floor plan

Compare floor plans over time. The lowest current option with tracked history is selected first.

Studio$4,000 observed · tracking future changes
$4,000Aug 20, 2026

One source-published starting price observed so far. No price change has been observed yet.

Family and resident feedback

0.9 out of 5 from 18 reviews

Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.

★★★★

Critical

Not the best

I was very disappointed with my visit. The moment you walk in, there’s a noticeable odor, and the place isn’t clean. Staff are hard to find when you need them—most seem to gather outside, either smoking or on their phones. The food was poorly prepared, and even the cups were unclean. Overall, this location falls far below expectations.

See category ratings
Cleanliness
1.0 / 5
Friendliness
3.0 / 5
Value for Cost
1.0 / 5
Care Services
2.0 / 5
Activities
3.0 / 5
Staff
2.0 / 5
Meals & Dining
1.0 / 5
AnonymousAugust 14, 2025

★★★★★

Critical

Needs improvement

We did not use activities. I feel this facility is geared more for people who can walk, go to the cafeteria, engage with others. My mother was in bed most of the time and needed help for everything. I do not feel she received the kind of care we had hoped for her.

See category ratings
Cleanliness
3.0 / 5
Friendliness
3.0 / 5
Value for Cost
2.0 / 5
Care Services
1.0 / 5
Activities
1.0 / 5
Staff
4.0 / 5
Meals & Dining
3.0 / 5
AnonymousApril 14, 2025

★★★★★

Critical

Would recommend

It's a small facility, 25 beds I believe. I would say when my dad was there, most people had Alzheimer's so the care seemed okay. Truthfully none of us want to have to be in this situation :( Overall I would recommend High Point to others looking.

See category ratings
Cleanliness
3.0 / 5
Friendliness
3.0 / 5
Value for Cost
3.0 / 5
Care Services
3.0 / 5
Activities
3.0 / 5
Staff
3.0 / 5
Meals & Dining
3.0 / 5
AnonymousFebruary 7, 2025

★★★★

Critical

My mother should never have gone through this

At High Point Germantown South, my mother was placed into Covid isolation, without symptoms, on [date removed]. She had a long-standing untreated UTI made much worse when almost no one came in to bring her food, water, or medications. She was bedridden after three days from leg pain. My sisters and I were not allowed by the healthcare director to visit or even talk to her on the phone but assured daily by staff she was up and about and doing well. In the ER on [date removed], my mother thought she would die from th

See category ratings
Cleanliness
3.0 / 5
Friendliness
1.0 / 5
Value for Cost
1.0 / 5
Care Services
1.0 / 5
Activities
1.0 / 5
Staff
1.0 / 5
Meals & Dining
1.0 / 5
Laura KhweisSeptember 20, 2024

★★★★★

Critical

Ellen’s Home

My mother was at Ellen’s for 2 weeks before she passed. The care was subpar, very inattentive staff. She was left on the toilet for an hour, we had to ask for food trays, water, a pack of crackers was on the floor the entire time spent there. The hospice staff was great. Would I recommend? If you can sit with your loved one 24/7 and over see the care and ask for what you need, then yes. If your loved one is mobile and alert with minimal health problems, then yes. I would not recommend for an ill person that needs h

See category ratings
Cleanliness
1.0 / 5
Friendliness
2.0 / 5
Value for Cost
2.0 / 5
Care Services
1.0 / 5
Staff
2.0 / 5
Meals & Dining
2.0 / 5
Sandy DJune 4, 2024

★★★★★

Critical

Review for Ellen's Home of Germantown North

Apparently a lot of changes in this facility since no longer privately owned .. perhaps if patient is advanced memory care and the location is convenient for family I would say it could be considered, otherwise social aspects are terribly lacking for cognitive individuals and I would not recommend.

See category ratings
Cleanliness
5.0 / 5
Friendliness
3.0 / 5
Value for Cost
1.0 / 5
Care Services
3.0 / 5
Activities
1.0 / 5
Staff
3.0 / 5
Meals & Dining
3.0 / 5
AnonymousMay 30, 2024

Verified overview

What we know from public sources

Care options
Assisted Living, Memory Care, Independent Living
Public price status
Published starting price available
Last source check
August 20, 2026

Source-published features

Amenities and services

Grouped so you can scan what affects day-to-day life before opening an operator page.

Meals & dining

  • Meals Provided
  • International Cuisine
  • Low / No Sodium
  • Guest Meals
  • No Sugar
  • Special Dining Programs
  • Pureed Meals
  • Gluten-free
  • Vegan
  • Vegetarian
  • Kosher
  • Private Dining Room

Health & wellness

  • Staffing & Ancillary Services
  • Medication Management
  • High Acuity Care
  • Memory Care
  • Non-Ambulatory Care
  • Diabetic Care
  • Incontinence Care

Services & convenience

  • Transportation at Cost
  • Uncovered Parking
  • Beautician
  • Grocery Shopping and Errands
  • Laundry Service / Drycleaning
  • Housekeeping
  • Spanish
  • English
  • Complimentary Transportation
  • Resident Parking Available

Activities & engagement

  • Stretching Classes
  • Live Well Programs
  • Sensory-based Programs
  • Holiday Parties
  • Devotional Activities Offsite
  • Devotional Activities On-Site
  • Community Service Programs
  • Activities On-site
  • Trivia Games
  • Activities Off-site
  • Reminiscence Programs
  • Pet-focused Programs
  • Art Classes
  • Intergenerational Programs
  • Brain fitness / Dakim
  • Live Musical Performances
  • Birthday Parties
  • BBQs or Picnics
  • Educational Speakers / Life Long Learning
  • Yoga / Chair Yoga
  • Day Trips and Outings

Outdoor spaces

  • Outside Patio
  • Outdoor Common Areas
  • Beauty Salon
  • Meeting Room
  • Indoor Common Areas
  • Central Fireplace
  • Main Street Shops
  • TV Lounge
  • Barber Shop
  • Movie or Theater Room
  • Piano or Organ
  • Arts and Crafts Center
  • Game Room

Apartment & room features

  • Handicap Accessible
  • Respite or Short Term Stays Offered
  • Bath Tubs
  • Ground Floor Units
  • Wheelchair Accessible Showers
  • Air Conditioned
  • Wi-Fi/high-speed internet
  • Cable or Satellite TV

Official oversight

Inspection and quality records

Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”

Coverage last checked August 20, 2026.

Questions to confirm with the community

Additional care fees
Not publicly disclosed
Move-in fee
Not publicly disclosed
Exact unit availability
Confirmation required