Community profile

Highgate at Paoli Pointe

600 Paoli Pointe Drive, Paoli, PA

Assisted LivingMemory Care

3.878 reviewsRead reviews

About the community

About Highgate at Paoli Pointe

Located in the heart of Chester County, Highgate at Paoli Pointe is a Genesis community which combines all the comforts of home with the luxuries and amenities of premiere senior living. Our 80-apartment home offers 24-hour assistance when needed while still encouraging residents to be as independent as possible. Our secure dementia unit is set up to provide care for those with varying forms of dementia and…

Published floor plans

1 Bedroom

Assisted Living · 1 bedroom

Published starting price

$5,425/month

Care fees not included

Checked August 19, 2026
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2 Bedrooms

Assisted Living · 2 bedroom

Published starting price

$7,440/month

Care fees not included

Checked August 19, 2026
Schedule a visit →

1 Bedroom

Memory Care · 1 bedroom

Published starting price

$7,750/month

Care fees not included

Checked August 19, 2026
Schedule a visit →

Tracked published prices

Price history by floor plan

Compare floor plans over time. The lowest current option with tracked history is selected first.

1 Bedroom$5,425 observed · tracking future changes
$5,425Aug 19, 2026

One source-published starting price observed so far. No price change has been observed yet.

Family and resident feedback

3.8 out of 5 from 78 reviews

Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.

★★★★

Positive

Review for Highgate at Paoli Pointe

The care taker staff was very caring and hands on. They talked to the residents respectfully and seemed to really care. I would give them a 4 out of 5. The only thing I wished they had done more of was give her exercise walking with her walker. She got weaker and weaker by having to stay in the wheelchair while she could walk and had feelings in her bottom, legs, and back. She would get up because she just couldn't sit there anymore and then fall. Resulting in stitches in her fore head and back of her head. The act

AnonymousOctober 6, 2025

★★★★★

Positive

Great place to move a parent for Memory Care.

The staff listens and cares about their residents. Any concerns are addressed immediately. Friendly and engaging.

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Activities
5.0 / 5
Staff
5.0 / 5
Meals & Dining
5.0 / 5
LauraJuly 23, 2025

★★★★

Critical

Would not recommend

We did not have a pleasant experience with the care provided to our mother. Definitely would not recommend! Highgate was not clean & the odor was horrific on the MC floor. My mom was constantly 'wet' to the point of over-flowing in her chair, bed, etc. numerous times. The staff would just 'park' everyone in the TV room (which was unbearable to be in because of the smell) Honestly it was very depressing there & we couldn't wait to move my mom out! The office staff seemed good (at 1st!) but besides that I hv nothing

See category ratings
Cleanliness
1.0 / 5
Friendliness
2.0 / 5
Value for Cost
1.0 / 5
Care Services
1.0 / 5
Activities
2.0 / 5
Staff
2.0 / 5
Meals & Dining
2.0 / 5
JoannaJuly 10, 2025

★★★★

Critical

Needs room for improvement

It is very unorganized, the AC and heater unit breaks all the time, the staff turns over often and the care is not great. It is hard to reach anyone on the phone due to the staff shortage. It is very hard to communicate with the facility. Our loved ones room is not cleaned as often as it should be. The laundry could be improved.

See category ratings
Cleanliness
4.0 / 5
Friendliness
1.0 / 5
Value for Cost
1.0 / 5
Care Services
1.0 / 5
Activities
1.0 / 5
Staff
1.0 / 5
Meals & Dining
1.0 / 5
AnonymousJuly 9, 2025

★★★★★

Critical

High staff turnover

They are very short staffed and have high turnover of administrative staff. There is often no one at the front desk on weekends or evenings. The activities director is wonderful and has been there for decades. I do not have experience with the memory care unit, but I have heard second hand from family members that it's not the best. I think most assisted living facilities are dealing with a short staff situation so I think they try to do the best they can, but at times, especially with no one at the front desk at t

See category ratings
Cleanliness
3.0 / 5
Friendliness
3.0 / 5
Value for Cost
2.0 / 5
Care Services
2.0 / 5
Activities
4.0 / 5
Staff
2.0 / 5
Meals & Dining
3.0 / 5
AnonymousApril 9, 2025

★★★★★

Positive

Genuinely caring staff.

The staff is so up beat and pleasant from the sales manager, [name removed], the dining staff, [name removed] the activities coordinator, the wellness manager [name removed] and care staff. They talk to my mother even though she is very quiet and has some dementia. They are doing rehab which her last place would not do which made her wheelchair bound for a year and a half. I would highly recommend Highgate at Paoli Pointe. No place is perfect but they try their best to make living there as comfortable and caring a

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Activities
4.0 / 5
Staff
5.0 / 5
Meals & Dining
5.0 / 5
Lynda CNovember 7, 2024

Verified overview

What we know from public sources

Care options
Assisted Living, Memory Care
Public price status
Published starting price available
Last source check
August 19, 2026

Source-published features

Amenities and services

Grouped so you can scan what affects day-to-day life before opening an operator page.

Meals & dining

  • Special Dining Programs
  • Pureed Meals
  • Restaurant Style Dining
  • No Sugar
  • Vegetarian
  • Meals Provided
  • Room Service
  • Low / No Sodium
  • Guest Meals
  • Gluten-free
  • Vegan
  • Organic
  • International Cuisine
  • Professional Chef
  • Private Dining Room
  • Bar or Pub

Health & wellness

  • Memory Care
  • Staffing & Ancillary Services
  • High Acuity Care
  • Medication Management
  • Non-Ambulatory Care
  • Incontinence Care
  • Diabetic Care

Services & convenience

  • Housekeeping
  • Grocery Shopping and Errands
  • Laundry Service / Drycleaning
  • Beautician
  • English
  • Spanish
  • Transportation at Cost
  • Uncovered Parking
  • Complimentary Transportation
  • Resident Parking Available
  • Property Convenient to Public Transit
  • Dogs Allowed
  • Cats Allowed
  • Weight Limit (lbs)

Activities & engagement

  • Intergenerational Programs
  • Visiting Rabbi
  • Christian Services
  • Birthday Parties
  • BBQs or Picnics
  • Educational Speakers / Life Long Learning
  • Mormon/LDS Services
  • Protestant Services
  • Quilting or Sewing Club
  • Other Religious Services
  • Happy Hour
  • Live Well Programs
  • Holiday Parties
  • Cards / Pinochle Club
  • Wine Tasting
  • Wii Bowling
  • Choir / Singing Club
  • Light Therapy Programs
  • Activities On-site
  • Men's Club
  • Walking Club
  • Community Service Programs
  • Devotional Activities Offsite
  • Devotional Activities On-Site
  • Visiting Chaplain or Priest
  • Bible Study Group
  • Activities Off-site
  • Montessori Programs
  • Art Classes
  • Current Events Club
  • Catholic Services
  • Brain fitness / Dakim
  • Gardening Club
  • Cooking Club
  • Reminiscence Programs
  • Pet-focused Programs
  • Jewish Services
  • Live Dance or Theater Performances
  • Live Musical Performances
  • Cooking Classes
  • Buddhist Services
  • Dances
  • Yoga / Chair Yoga
  • Day Trips and Outings
  • Islamic Services
  • Tai Chi
  • Resident Band or Musicians
  • Karaoke
  • Bridge Club
  • Sensory-based Programs
  • Stretching Classes
  • Forever Fit
  • Book Club
  • Adventist Services
  • Community Service Organizations
  • Trivia Games

Outdoor spaces

  • Indoor Common Areas
  • Barber Shop
  • Library
  • TV Lounge
  • Meeting Room
  • Outdoor Common Areas
  • Central Fireplace
  • Outside Patio
  • Beauty Salon
  • Piano or Organ
  • Arts and Crafts Center
  • Game Room
  • Raised Garden Beds

Apartment & room features

  • Garden View
  • Air Conditioned
  • Wi-Fi/high-speed internet
  • Cable or Satellite TV
  • Respite or Short Term Stays Offered
  • Handicap Accessible
  • Kitchenette
  • Ground Floor Units

Official oversight

Inspection and quality records

Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”

Coverage last checked August 19, 2026.

Questions to confirm with the community

Additional care fees
Not publicly disclosed
Move-in fee
Not publicly disclosed
Exact unit availability
Confirmation required
Highgate at Paoli Pointe – Paoli, PA | Find With Care