Community profile

Juniper Village at Preston Hollow

12400 Preston Rd, Dallas, TX

Assisted LivingMemory CareIndependent Living

3.856 reviewsRead reviews

About the community

About Juniper Village at Preston Hollow

Juniper Village at Preston Hollow is an assisted living and memory care community located north of Dallas, Texas on the Dallas/Preston line and would be ideal for those looking in the north Dallas area. The community features extensive amenities, personalized services, and pet-friendly senior apartments to help your loved one feel at home. Located on about two acres of beautifully landscaped grounds, the community is…

Published floor plans

Studio

Assisted Living · 0 bedroom

Published starting price

$3,175/month

Care fees not included

Checked August 1, 2026
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1 Bedroom

Assisted Living · 1 bedroom

Published starting price

$6,765/month

Care fees not included

Checked August 1, 2026
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Studio

Memory Care · 0 bedroom

Published starting price

$6,930/month

Care fees not included

Checked August 1, 2026
Schedule a visit →

Semi-Private

Memory Care

Published starting price

$5,515/month

Care fees not included

Checked August 1, 2026
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Tracked published prices

Price history by floor plan

Compare floor plans over time. The lowest current option with tracked history is selected first.

Studio$3,175 observed · tracking future changes
$3,175Aug 1, 2026

One source-published starting price observed so far. No price change has been observed yet.

Family and resident feedback

3.8 out of 5 from 56 reviews

Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.

★★★★

Critical

Review for Juniper Village at Preston Hollow

I wouldn't recommend that place to anybody that wants to be able to get up that can't walk. I didn't care for it. I didn't like it at all. It was a very clean place. It was a new addition or they had really picked up that room. Everything was new. I want that, but I wasn't there for the ambience

AnonymousOctober 6, 2025

★★★★★

Positive

Review for Juniper Village at Preston Hollow

The staff was super friendly. And they let me know about practical stuff to make dad more comfortable. I really can't stress enough how wonderful Juniper Village was with Dad and us.

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Activities
5.0 / 5
Staff
5.0 / 5
Meals & Dining
5.0 / 5
AnonymousAugust 22, 2025

★★★★★

Critical

Family/friend

My mom used to reside on the assisted living side of the building. The executive director is all talk and never seems to be present when we have problems. When she does show up, she often blames her inheritance of the building and the lack of support from corporate. The sales manager is condescending and believes everyone is beneath her. There are frequent power struggles among the management, and the front desk staff needs extensive training in hospitality and compassion. The nurse wants to move everyone to memory

See category ratings
Cleanliness
3.0 / 5
Friendliness
3.0 / 5
Value for Cost
3.0 / 5
Care Services
3.0 / 5
Activities
3.0 / 5
Staff
3.0 / 5
Meals & Dining
3.0 / 5
Debra HJuly 9, 2025

★★★★

Positive

Incredibly kind staff in a relaxed and flexible facility

We were drawn to Juniper because they are dog friendly and allow smoking. What impressed us the most was the kindness and attentiveness of the staff. If there are mistakes, there quickly addressed. Everybody knows my mom and her dog! And they're flexible rather than rigid which I think is vital for having a community and a home. We are very happy here.

See category ratings
Cleanliness
4.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Staff
4.0 / 5
Meals & Dining
4.0 / 5
AmandaApril 4, 2025

★★★★

Positive

Reaching out after losing a resident

My Grandmother passed on[date removed] the memory care was amazing to my family and grandmother they were very supportive and the cook [name removed. The one person that gave condolences was [name removed] know one else from the office not a call card nothing

See category ratings
Cleanliness
4.0 / 5
Friendliness
4.0 / 5
Value for Cost
4.0 / 5
Care Services
3.0 / 5
Activities
3.0 / 5
Staff
3.0 / 5
Meals & Dining
4.0 / 5
Victoria NJanuary 10, 2025

★★★★

Critical

Review for Juniper Village at Preston Hollow

Food is mediocre. Bad or non existent communication between aides and nurse. We moved out. When asked for corporates phone number...I was told no one at Juniper had it....looked it up on internet. Gave them a call. They were very receptive to my complaints and concerns. No hot water for over 30 days. Told to shower in another room...

See category ratings
Cleanliness
1.0 / 5
Friendliness
1.0 / 5
Value for Cost
1.0 / 5
Care Services
1.0 / 5
Activities
1.0 / 5
Staff
1.0 / 5
Meals & Dining
1.0 / 5
AnonymousOctober 28, 2024

Verified overview

What we know from public sources

Care options
Assisted Living, Memory Care, Independent Living
Public price status
Published starting price available
Last source check
September 5, 2026

Source-published features

Amenities and services

Grouped so you can scan what affects day-to-day life before opening an operator page.

Meals & dining

  • No Sugar
  • Meals Provided
  • Professional Chef
  • Restaurant Style Dining
  • Room Service
  • Anytime Dining
  • Guest Meals
  • Special Dining Programs
  • Low / No Sodium
  • International Cuisine
  • Organic
  • Vegetarian
  • Pureed Meals
  • Vegan
  • Gluten-free
  • Private Dining Room
  • Bar or Pub
  • Café or Bistro

Health & wellness

  • Medication Management
  • Staffing & Ancillary Services
  • High Acuity Care
  • Memory Care
  • Non-Ambulatory Care
  • Diabetic Care
  • Incontinence Care

Services & convenience

  • Property Convenient to Public Transit
  • Resident Parking Available
  • Uncovered Parking
  • Complimentary Transportation
  • Pet Care Available
  • Dogs Allowed
  • Cats Allowed
  • Grocery Shopping and Errands
  • Laundry Service / Drycleaning
  • Housekeeping
  • Beautician
  • Spanish
  • English

Activities & engagement

  • Cards / Pinochle Club
  • Birthday Parties
  • Stretching Classes
  • BBQs or Picnics
  • Educational Speakers / Life Long Learning
  • Cooking Club
  • Men's Club
  • Yoga / Chair Yoga
  • Karaoke
  • Devotional Activities On-Site
  • Book Club
  • Montessori Programs
  • Art Classes
  • Live Dance or Theater Performances
  • Day Trips and Outings
  • Current Events Club
  • Visiting Chaplain or Priest
  • Reminiscence Programs
  • Intergenerational Programs
  • Activities Off-site
  • Devotional Activities Offsite
  • Jewish Services
  • Other Religious Services
  • Walking Club
  • Bridge Club
  • Holiday Parties
  • Visiting Rabbi
  • Forever Fit
  • Community Service Programs
  • Resident Band or Musicians
  • Live Well Programs
  • Community Service Organizations
  • Sensory-based Programs
  • Gardening Club
  • Protestant Services
  • Live Musical Performances
  • Trivia Games
  • Brain fitness / Dakim
  • Tai Chi
  • Wii Bowling
  • Bible Study Group
  • Pet-focused Programs
  • Quilting or Sewing Club
  • Choir / Singing Club
  • Cooking Classes
  • Activities On-site
  • Christian Services
  • Wine Tasting
  • Happy Hour
  • Catholic Services
  • Dances

Outdoor spaces

  • Computer or Media Center
  • Outside Patio
  • Library
  • Barber Shop
  • Private Bath
  • Beauty Salon
  • Central Fireplace
  • Meeting Room
  • Indoor Common Areas
  • Outdoor Common Areas
  • TV Lounge
  • Piano or Organ
  • Game Room
  • Fitness Center
  • Arts and Crafts Center
  • Raised Garden Beds

Apartment & room features

  • Ground Floor Units
  • Air Conditioned
  • Handicap Accessible
  • Respite or Short Term Stays Offered
  • Wheelchair Accessible Showers
  • Garden View
  • Cable or Satellite TV
  • Wi-Fi/high-speed internet
  • Kitchenette

Official oversight

Inspection and quality records

Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”

Coverage last checked September 5, 2026.

Questions to confirm with the community

Additional care fees
Not publicly disclosed
Move-in fee
Not publicly disclosed
Exact unit availability
Confirmation required
Juniper Village at Preston Hollow – Dallas, TX | Find With Care