Community profile

Juniper Village at Preston Hollow

12400 Preston Rd, Dallas, TX

Assisted LivingMemory CareIndependent Living

4.056 reviewsvia A Place for Mom

About the community

About Juniper Village at Preston Hollow

Juniper Village at Preston Hollow is an assisted living and memory care community located north of Dallas, Texas on the Dallas/Preston line and would be ideal for those looking in the north Dallas area. The community features extensive amenities, personalized services, and pet-friendly senior apartments to help your loved one feel at home. Located on about two acres of beautifully landscaped grounds, the community is surrounded by schools, churches, and a quiet residential neighborhood. At Juniper Village at Preston Hollow, the community is ideally sized with only about 78 residents in assisted living and 24 in memory care. This means your loved one can discover an array of activities to match their preferences without feeling lost in the shuffle. For example, the arts and crafts studio is a hub of creativity where residents gather to learn new pastimes or perfect old hobbies. To stay active, the community has multiple fitness centers as well as an engaging fitness and wellness program. If residents prefer a more relaxed day, they can find a favorite book in the library or simply take a stroll on the outdoor walking paths. Other amenities include: Community kitchen Private dining room General store Game room On-site beauty parlor and barber shop Assisted living residents at Juniper Village at Preston Hollow can choose from a variety of studio apartment floor plans that include private bathrooms. Plus, caregivers support them 24 hours a day with activities of daily living, medication management, and housekeeping. For seniors with Alzheimer’s and other forms of dementia, the Wellspring Memory Care neighborhood offers one-bedroom and studio apartments with caregivers trained to meet their unique needs. State Classification Juniper Village at Preston Hollow is a Type B assisted living facility . In the state of Texas, these terms are defined as follows: Assisted Living Facility A facility that provides personal care services and administration of medication to 4 or more residents. Assisted living facilities can accept residents with dementia and/or Alzheimer’s. There are 3 types of assisted living facilities: Type A: A facility that may provide room and board to residents who are physically and mentally capable of evacuating the facility unassisted. Type B: A facility that may provide room and board to residents who need assistance evacuating, are incapable of following directions under emergency conditions, require staff attendance during nighttime sleeping hours, and require assistance transferring to and from a wheelchair. Type C (Adult Foster Care): Four-bed facilities that meet the minimum standards and rules for enrollment in the Department of Aging and Disability Services’ Adult Foster Care home program. The facility provides supervision and personal care services to residents. Juniper Village at Preston Hollow Inspection Reports Related Articles 18 Signs Your Aging Parent Needs Help Essential Tips and Facts for Elderly Fall Prevention Hiring a Caregiver for In-Home Help: Finding the Best Fit

Family and resident feedback

4.0 out of 5 from 56 reviews

Read all on A Place for Mom

Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the named review source and are not independently verified by us.

★★★★

Critical

Review for Juniper Village at Preston Hollow

I wouldn't recommend that place to anybody that wants to be able to get up that can't walk. I didn't care for it. I didn't like it at all. It was a very clean place. It was a new addition or they had really picked up that room. Everything was new. I want that, but I wasn't there for the ambience

AnonymousOctober 6, 2025

★★★★★

Positive

Review for Juniper Village at Preston Hollow

The staff was super friendly. And they let me know about practical stuff to make dad more comfortable. I really can't stress enough how wonderful Juniper Village was with Dad and us.

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Activities
5.0 / 5
Staff
5.0 / 5
Meals & Dining
5.0 / 5
AnonymousAugust 22, 2025

★★★★★

Critical

Family/friend

My mom used to reside on the assisted living side of the building. The executive director is all talk and never seems to be present when we have problems. When she does show up, she often blames her inheritance of the building and the lack of support from corporate. The sales manager is condescending and believes everyone is beneath her. There are frequent power struggles among the management, and the front desk staff needs extensive training in hospitality and compassion. The nurse wants to move everyone to memory

See category ratings
Cleanliness
3.0 / 5
Friendliness
3.0 / 5
Value for Cost
3.0 / 5
Care Services
3.0 / 5
Activities
3.0 / 5
Staff
3.0 / 5
Meals & Dining
3.0 / 5
Response from the community

Thank you for taking the time to share this information. Your feedback is important to us and we use your information to provide training and quality improvement support. We hope you have a great day.

July 19, 2025
Debra HJuly 9, 2025

★★★★

Positive

Incredibly kind staff in a relaxed and flexible facility

We were drawn to Juniper because they are dog friendly and allow smoking. What impressed us the most was the kindness and attentiveness of the staff. If there are mistakes, there quickly addressed. Everybody knows my mom and her dog! And they're flexible rather than rigid which I think is vital for having a community and a home. We are very happy here.

See category ratings
Cleanliness
4.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Staff
4.0 / 5
Meals & Dining
4.0 / 5
Response from the community

Thank you for sharing about your experience!

May 9, 2025
AmandaApril 4, 2025

★★★★

Positive

Reaching out after losing a resident

My Grandmother passed on[date removed] the memory care was amazing to my family and grandmother they were very supportive and the cook [name removed. The one person that gave condolences was [name removed] know one else from the office not a call card nothing

See category ratings
Cleanliness
4.0 / 5
Friendliness
4.0 / 5
Value for Cost
4.0 / 5
Care Services
3.0 / 5
Activities
3.0 / 5
Staff
3.0 / 5
Meals & Dining
4.0 / 5
Response from the community

Thinking of you and your family as you grieve the loss of your grandmother. Thank you for sharing your feedback.

January 20, 2025
Victoria NJanuary 10, 2025

★★★★

Critical

Review for Juniper Village at Preston Hollow

Food is mediocre. Bad or non existent communication between aides and nurse. We moved out. When asked for corporates phone number...I was told no one at Juniper had it....looked it up on internet. Gave them a call. They were very receptive to my complaints and concerns. No hot water for over 30 days. Told to shower in another room...

See category ratings
Cleanliness
1.0 / 5
Friendliness
1.0 / 5
Value for Cost
1.0 / 5
Care Services
1.0 / 5
Activities
1.0 / 5
Staff
1.0 / 5
Meals & Dining
1.0 / 5
AnonymousOctober 28, 2024

Verified overview

What we know from public sources

Care options
Assisted Living, Memory Care, Independent Living
Operator
Not yet resolved
Public price status
Not publicly found
Last source check
August 1, 2026

Source-published features

Amenities and services

Grouped so you can scan what affects day-to-day life before opening an operator page.

Meals & dining

  • No Sugar
  • Meals Provided
  • Professional Chef
  • Restaurant Style Dining
  • Room Service
  • Anytime Dining
  • Guest Meals
  • Special Dining Programs
  • Low / No Sodium
  • International Cuisine
  • Organic
  • Vegetarian
  • Pureed Meals
  • Vegan
  • Gluten-free
  • Private Dining Room
  • Bar or Pub
  • Café or Bistro

Health & wellness

  • Medication Management
  • Staffing & Ancillary Services
  • High Acuity Care
  • Memory Care
  • Non-Ambulatory Care
  • Diabetic Care
  • Incontinence Care

Services & convenience

  • Property Convenient to Public Transit
  • Resident Parking Available
  • Uncovered Parking
  • Complimentary Transportation
  • Pet Care Available
  • Dogs Allowed
  • Cats Allowed
  • Grocery Shopping and Errands
  • Laundry Service / Drycleaning
  • Housekeeping
  • Beautician
  • Spanish
  • English

Activities & engagement

  • Cards / Pinochle Club
  • Birthday Parties
  • Stretching Classes
  • BBQs or Picnics
  • Educational Speakers / Life Long Learning
  • Cooking Club
  • Men's Club
  • Yoga / Chair Yoga
  • Karaoke
  • Devotional Activities On-Site
  • Book Club
  • Montessori Programs
  • Art Classes
  • Live Dance or Theater Performances
  • Day Trips and Outings
  • Current Events Club
  • Visiting Chaplain or Priest
  • Reminiscence Programs
  • Intergenerational Programs
  • Activities Off-site
  • Devotional Activities Offsite
  • Jewish Services
  • Other Religious Services
  • Walking Club
  • Bridge Club
  • Holiday Parties
  • Visiting Rabbi
  • Forever Fit
  • Community Service Programs
  • Resident Band or Musicians
  • Live Well Programs
  • Community Service Organizations
  • Sensory-based Programs
  • Gardening Club
  • Protestant Services
  • Live Musical Performances
  • Trivia Games
  • Brain fitness / Dakim
  • Tai Chi
  • Wii Bowling
  • Bible Study Group
  • Pet-focused Programs
  • Quilting or Sewing Club
  • Choir / Singing Club
  • Cooking Classes
  • Activities On-site
  • Christian Services
  • Wine Tasting
  • Happy Hour
  • Catholic Services
  • Dances

Outdoor spaces

  • Computer or Media Center
  • Outside Patio
  • Library
  • Barber Shop
  • Private Bath
  • Beauty Salon
  • Central Fireplace
  • Meeting Room
  • Indoor Common Areas
  • Outdoor Common Areas
  • TV Lounge
  • Piano or Organ
  • Game Room
  • Fitness Center
  • Arts and Crafts Center
  • Raised Garden Beds

Apartment & room features

  • Ground Floor Units
  • Air Conditioned
  • Handicap Accessible
  • Respite or Short Term Stays Offered
  • Wheelchair Accessible Showers
  • Garden View
  • Cable or Satellite TV
  • Wi-Fi/high-speed internet
  • Kitchenette

Published by A Place for Mom. Features can change; confirm those that matter before touring.

Questions to confirm with the community

Additional care fees
Not publicly disclosed
Move-in fee
Not publicly disclosed
Exact unit availability
Confirmation required
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