Keystone Place at Wooster Heights

"Overall a nice experience

There has been tremendous turnover in administration which impacted our experience greatly at the beginning. Not a good start. But things are improving and the memory care area has been consistently good.

Things to know

The Staff is very friendly so make sure you're asking lots of questions about the onboarding process to ensure a smooth transition into the community and into the care plan pipeline. This will make move in and the subsequent first few weeks much easier to navigate.

Dining Quality Needs Improvement

The overall experience is above fair. Quality of dining is an ongoing disappointing experience, staff are excellent, but scarce, there appears to be a strong disconnect between the administration and the paying residents. Generally pleasant environment, very limited staffing is chronic, high turnover, at nearly $[removed]. Per month for two, assisted living, not a bargain!

Clean and friendly

Overall good. A little leerie about the nursing staff. My mom was discharged from the hospital with an injectable blood thinner. Prior to discharge, I spoke directly to the director of health and wellness about administering the medication. She assured me it was no problem. As it turns out, CT law does not allow assisted living nurses ( LPN) to administer shots. This left us in a complete bind. It was a Friday evening, so we were in a bind. A family member came to do the shots for the weekend. My mom was moved to h…

Response from the community

Hi Lisa, we appreciate you sharing a review with us. At Keystone, we pride ourselves in providing the highest quality, most compassionate care. With a dedicated staff that understand the importance of personalized health needs; you can rest assured that your family has an entire team of people who keep their best interest at the forefront of everything. We will always try to go above and beyond, but recognize there are limitations that regulations require us to abide to. Working alongside our residents’ loved ones, healthcare professionals and all of the staff here – we want to make sure your family members will always have a team of advocates ready to assist. Please reach out to our community if you need anything – we are here to help and will always look into any additional care needs we can provide insight on or assist with.

September 23, 2024

Overall positive experience

Staff is hardworking, considerate, kind, friendly, etc. Rather high turnover in staff and administration. Need to train new staff with more time and effort. As far as the good goes, they need a greater variety. Improved quality. Quality of dinner entrees is inconsistent.

Awful

The management is horrible. The food is disgusting and the nursing is way understaffed.Did not like my time there, they kept saying things were gonna get better, but nothing ever did they went through three chefs. They’ve been through numerous amounts of nursing staff it’s just the revolving door of madness. So I had no choice but to leave and I am so glad I did because the place I’m at now is just wonderful.