Potomac Place

Potomac Place

Folks were well cared for.

Response from the community

Thank you for your review of our community!

April 27, 2026

Been going downhill fast

I have a relative at this facility since 2017 and they were a 5 start facility at that time. Since Covid there has been a change in all the key positions and quality has dropped greatly. They are not following doctor care instructions very closely, Administrator left and residents were not notified for months, billing is often in error, we have had a list of repairs that have not been made for over 6 months, rent and care increase have been going upwards of 5% per year even when CPI (inflation) rates have been half…

Response from the community

Jack—Thank you for bringing your concerns to our attention and for speaking with our Administrator last week. We appreciate the opportunity to resolve these issues and look forward to your continued partnership in the care of your loved one, whose well-being is our top priority.

November 17, 2025

Staff makes all the difference

The staff is the main reason I chose this facility. I just really clicked with the nurses. I looked at a fancy facility that was about the same price, but there are a lot of amenities that my mom would never use. Plus I feel like the fancier facility was relying more on technology for some of the monitoring and I prefer someone actually checks on Mom.

Response from the community

Thank you so much for the positive feedback - we are so glad that your family found Potomac Place!

November 13, 2025

8 years here and quality keeps going down

Before 2021, I would have said this was a 5 star facility, however they have been steadily increasing fees at twice the rate of inflation and the service quality has been steadily dropping. Several needed repairs and defects in the apartment that just don't seem to get fixed. One major item is mold growth during the summer. Some mishaps with staff not being able to transfer a resident from wheelchair to sofa or water closet resulting in injury. Staff do not reliably follow doctor orders for patient care.

Very Accommodating

Really nice and welcoming dinning area with friendly staff. [name removed] at the front desk is wonderful! The facility is not too big or too small. Found it to be just right. They also have a well maintained large aquarium on the 2nd floor. Nice library and craft room as well

Response from the community

Hi Steve - this feedback is wonderful to hear and appreciated. We will share it with our team! Thank you so much for the privilege of serving your family!

July 31, 2025

Could not ask for mom

I have been pleased from the start with Potomac Place. They worked with me in not only identifying an appropriate room for my dad. But also were flexible on the tinting. Likewise space decoding a resident, my dad has been pleased with their responsive to his concerns and for that I am so appreciate.

Response from the community

Mike - we appreciate your feedback as a resident son. Thank you for the positive review of Potomac Place!

December 17, 2024