Reserve at Auburn

Bad business

They have us sign a lease 4 mo before and if we don't sign by a certain date our rent will go from [fee removed] to [fee removed] we have no amenities fire pit hasn't worked for 2 years and one of the grills has never worked the pool and hot tub is closed for the last 6 months they said we can't be in the community rooms the gym we can't use and bed bugs

Not secure, safe or polite

I have lived her 9 months. At 6 months I knew I wanted to move out. Homeless people easily manipulate the entrance doors and sleep in the building. There is no controlled access except to the tenants. The doors are all currently malfunctioning so sometimes even the tenants can't get into the building. When reported garbage in the building from the homeless, it is not cleaned up promptly. Management is not empathetic to seniors or even polite on most days. They put the responsibility of removing the homeless people …

My Experience So Far

It's okay. It serves its purpose for me. It's affordable living, and it's fairly quiet. The people who live here are very nice. However the office people are rude and not very friendly to seniors, which is the population they're here to serve. And unfortunately they don't really go out of their way to help you.

We showed up at 2:05 pm and met [name removed] and told her who we were. She welcomed us, verified our meeting on the computer, took our ID’s and offered to take us on a tour. While we were touring we noticed how clean and well kept everything was. The public rooms were fully stocked with public supplies, the pool and spa were clean and very useable. We visited the exercise room, yoga room, and a few other public rooms. All were well kept and available for use by residents. Next, we toured three different one bedr…