Santa Fe Trails Assisted Living and Memory Care

Our experience

The staff members were engaging, however our loved one said the food was processed. We would recommend this community to other families.

Review for Santa Fe Trails Assisted Living and Memory Care

It's a good place. The staff is friendly and attentive. The facilities are clean. We've had no problems. I do think it's a little pricey as they went up on costs last year, conveniently the same time that SS payments increased and by the same amount which was kind of disappointing. But I get it that everything costs more the last few years. I just wonder if they'll go down if there costs do. I doubt it.

Response from the community

Hello there, Thank you for your feedback. We're glad you had a positive experience with our staff and facilities. We understand your concerns about pricing and appreciate your perspective. If you would like to discuss your concerns further, please reach out to us at ResidentExperience@frontiermgmt.com. Your insights are invaluable to us!

November 13, 2024

Beautiful facility

As a family we are so very thankful mom is at Santa Fe Trails. The facility is beautiful, the staff is top notch, and mom is so happy here! I think the only area that might be improved on is the timely arrival of food at meal times. Mother says she has to wait a long time for the food to make it to her table at some meals.

Response from the community

Hi there, Our team aims to provide the highest quality care for every resident, and we are so happy to see that they've delivered at Santa Fe Trails Assisted Living and Memory Care. Thank you so much for taking the time to leave this feedback.

October 31, 2024

A Place Where your loved one will be loved

Staff is very warm and friendly. My mom loves that they call her by her name. (She's not just a room number to staff). She is pleased with the housekeeping and very pleased with the care they take in doing her laundry. They have good communication with family. My mom walked in her room on move in day and they had a lovely basket of goodies...blankets, t shirts, etc. she was so excited about the gift basket upon entering her room for the first time. She likes the food very much and it seems like they really try to h…

Response from the community

Hi Jill, Our team aims to provide the highest quality care for every resident, and we are so happy to see that they've delivered at Santa Fe Trails Assisted Living and Memory Care. Thank you so much for taking the time to leave this feedback.

December 16, 2023

We had a horrible experience w SFT & would never recommend this place for anyone or any animal for that matter. [Name removed] the administrator has no heart. She shows no compassion whatsoever. I would give them a big fat zero on everything except for cleanliness and the food was good. However, the cloth dining table cloths were always dirty. I had to report them to the state of Texas for leaving my loved one off oxygen for hours. My loved one was oxygen dependent at 3 liters. We have received no acknowledgment…

Response from the community

Kim, thank you for your feedback as well as your positive review of our dining experience and housekeeping. If you have other questions or concerns, please feel free to contact ExecutiveSupport@frontiermgmt.com

January 24, 2023

Very Caring

This community is very favorable. It is a community I would recommend to others for their loved ones. The staff are very friendly. The community is nice and clean. There are three meals a day served to the residents. There are several activities for the residents to participate in, if they choose to.

Response from the community

Thank you so much for taking the time to leave this review for Santa Fe Trails Assisted Living and Memory Care. Our staff strives to foster a positive community experience for all our residents, and your feedback is greatly appreciated. Thanks Bill.

October 7, 2022