Silverado San Juan Capistrano

Management Team and Ethic Should be EVALUATED before Moving In

This is an ideal beautiful facility, unfortunately the management team leadership is all profit driven. The team is well-trained for marketing and sales but once you move in soon you will see the dark side of the corporate culture and business ethic. - Abuse of power, bias, taking side for the safety of the residents. The first thing comes out of their mouths is always more medication, follow with 72 hours one-on-one caregiver. They total ignore the root cause of the issue but using the CA State Protocol as shield…

This looked like a very nice community when I visited. The person that took us on tour was nice. This community has five community service dogs. We would have chosen this community, however it was priced higher than what we were looking for.

Response from the community

Hello! We're glad you had an opportunity to tour our community and experience the Silverado difference. At Silverado, our around-the-clock nursing team, masters prepared social workers and experienced leadership team provide an exceptional, industry-leading care that is truly valued by family members. Thank you for the review!

September 12, 2017

Mom has been at Silverado for 4.5 years. The care and the program they provide are phenomenal!! They worked through all of the challenges of caring for my Mom with her very strong personality, and she was very happy and engaged with activities and new friends.

Response from the community

First off, we want to thank you and your family for trusting us to love and care for your mother. We're happy to hear that your mother is thriving and enjoying life at Silverado. As you mentioned, the community is a lively and social environment with daily engagements. Thank you for taking the time to leave your review. We hope you'll swing by the community soon!

September 11, 2017

They have a great facility. They thoroughly went through everything. Cost maybe too high for our budget? They provide Day Care which we may consider applying to be on waiting list to take advantage of Day Care.

Response from the community

Thank you for your review, we appreciate your comments. We take pride in being the experts in care for those with memory loss and cognitive disorders. We hope you'll take advantage of our flexible care. Thanks again!

June 27, 2017

Mom's In Great Care Here!

This is a very nice community for my mom. The staff is really nice and caring. The food is very good and nice variety. They do offer my mom activities. I would highly recommend this community for others for great care for a loved one.

Response from the community

Thank you for recognizing our phenomenal staff and delicious cuisine. Each of our associates are committed to providing the best quality of care to our residents and their families.

December 2, 2016

Dementia patient is thriving.

I cannot say enough good things about Silverado and the people working there. We live out of town yet still feel connected to my brother. Although it was disorientating when he first arrived the staff calmed him down and there has been no looking back since. A big worry that we had was that he wouldn't want to join in, turns out he asks what is next when one activity ends. We are using Silverado's furniture and he has a shared room, two things that we were apprehensive about because he had a favorite chair and had…

Response from the community

Mark, thank you for sharing your positive feedback. We are so happy to hear that you and your brother have had a great experience with Silverado. At Silverado, we put an emphasis on resident social interaction and engagement. Our lively environment is meant to stimulate and reduce boredom and keep our residents mentally and physically engaged. Thanks again for taking the time to leave your comments!

July 7, 2015