★★★★★
CriticalNot what was promised
It was good during the transition. However, there services aren't represented truthfully in the sales process. Overall, the experience has been mixed. The facility is generally clean; however, my father's room has an odor due to his roommate's incontinence. Friendliness depends on the person and the situation. Management can be defensive but is helpful most of the time. The quality of care also depends on the staff member, as the level of care can vary. The food is good. The activities seem to be aimed more towa…





