Sugarbush Manor

Great communication

Everyone has been helpful and engaged with [name removed] as well as communicative with my family.

My family and loved one had a good experience with The Sugarbush Manor. The staff are friendly, respectful, accommodating, helpful, and compassionate. There are activities and meals provided to assist with socialization of the residents. We would recommend the community to others for their loved ones.

I Would Not Recommend

My loved one fell down the stairs and ended up in the hospital for a week. I thought that door was locked all the time for safety issues before we moved him in. It was not and my loved one had gone through a door and fell down the stairs into the cement basement and suffered a brain bleed and broken ribs. The facility never called me during this incident or to tell me he was taken to the hospital. They claimed to call my home phone once and not my cell phone. They did not call our emergency numbers. I found out 3 d…

good place for a loved one

We are very happy with the community and glad we made the decision to move our loved one here. I would definitely recommend this community to others

perfect place for mom

We were considered about how our loved one would adjust but she did really well there. The staff was very loving and cared for her. They got to know her and helped her feel comfortable. I would definitely recommend this community to others

The care services at this community could use some improvements

Due to COVID no one has been able to go back to the community and visit, but when we initially moved our loved one it, it was very clean. She says they do come and help clean her room during the week. To us, the staff members have been very friendly when we speak to them over the phone. Sometimes our loved one presser her call button and it takes awhile for the residents to respond. She will have to call us, letting us know that no one is coming to help, so we have to reach them on their main line and let a staff m…