Sunrise of Raleigh

Review for Sunrise of Raleigh

I appreciated the initial recommendations but when my father's care level increased, I was told it was out of the scope of what APFM did which was disappointing. It turned out one of your recommendations COULD accept him in his condition, but we just happened to find out about that when the facility called us to let us know about an opening (this had nothing to do directly with APFM when the facility contacted me). I also wish that your reps had gotten back to me quicker. I called twice and both times had to wait s…

Response from the community

Hi, We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and encourage you to contact us at information@sunriseseniorliving.com so that we can learn more. –The Sunrise Team

July 17, 2026

Things to know

Not enough staff in my opinion in the memory care unit. Room cleanliness was an issue. Some staff not thoroughly trained. They do have a hoyer lift which was the main reason we chose them over others.

Response from the community

Thank you for your feedback—we truly appreciate you sharing your experience. We’re sorry to hear we didn’t meet expectations across every area, and we’re actively working to improve. We’re glad the Hoyer lift helped meet an important need and supported your decision. Your input is invaluable, and we appreciate you taking the time to share it.

June 17, 2026

Do not recommend

They are understaffed, and the care givers are untrained and not properly supervised. They posted a schedule both for care and activities that were rarely adhered to. The facility became unsafe for mom to stay there.

Response from the community

Hi. We're sorry that you did not have a positive experience. Would you care to share more? Please email us at info@sunriseseniorliving.com so we can address your concerns.

April 29, 2026

Consider Medical Needs

I think Sunrise is a great place if your loved one is pretty self-sufficient. Our issues came from the preliminary evaluation. We were very upfront about our loved one having ostomy bag, as well as a few cognitive issues. We felt he would go in to Sunrise as a level 3. The evaluation was not thorough enough, and he was admitted as a level 2, which indicated less assistance was needed. This was not the case. If your family member needs a little help with bathing, dressing, and someone to cook, and wants socializatio…

Response from the community

Hi Sue. We're sorry that you did not have a positive experience. Would you care to share more? Please email us at info@sunriseseniorliving.com so we can address your concerns.

April 22, 2026

Very caring staff

They are very responsive and work hard to make residents and family feel welcome. It is easy to get in contact with staff and care arrangements are comprehensive. The building is quite nice also.

Response from the community

Thank you, Eric, for your thoughtful review! We're thrilled to hear that you find our team responsive and welcoming. Creating a comfortable environment for both residents and families is our priority. We're glad you appreciate our building and care arrangements. Your feedback means a lot to us!

April 15, 2026

The tour was well organized and showed me all of the different aspects of the community I needed to see. Unfortunately the cost involved exceeded my budget.

Response from the community

Hi Juliette, Each and every guest who enters a Sunrise community is important to us. It is wonderful to know that you had such a positive experience when touring Sunrise of Raleigh. We understand budget considerations and appreciate your feedback.

April 7, 2026