★★★★★
PositivePleasant Experience
Everyone is nice and welcoming. They made the process easy. They were very accessible. I would recommend it to others. My dad is happy and finds the food enjoyable.
Community profile
Susan Bailis Assisted Living Community
352 Massachusetts Avenue, Boston, MA
Assisted LivingIndependent LivingMemory Care
★ 4.310 reviewsvia A Place for Mom ↗
About the community
About Susan Bailis Assisted Living Community
Located just minutes from Symphony Hall, the Isabella Stewart Gardner Museum and the Museum of Fine Arts, residents of the Susan Bailis Assisted Living Community live in the heart of Boston's thriving cultural and entertainment world. Convenient to nearby shopping, restaurants, and a host of local services, our neighborhood has the best that Boston has to offer. Most Importantly, our residents benefit from living in a vital, caring community that offers supportive services, companionship and security. We offer free parking in our heated, underground parking garage for residents and visitors. Built in 2003, the community features spacious studio and one-bedroom apartments, beautiful common areas, and a comprehensive range of programs designed to ensure that our residents remain active, healthy, and independent. Daily living at Susan Bailis offers all of the comforts of home with personalized service plans tailored to meet each resident's unique needs. The majority of our Care Team has been here for over 5 years, giving our residents the comfort of receiving assistance when needed by the same, friendly, reliable faces.
Family and resident feedback
4.3 out of 5 from 10 reviews
Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the named review source and are not independently verified by us.
★★★★★
PositiveWonderful place right in Boston
5 across the board- The staff are all very friendly and helpful. Unfortunately, my mom needs memory care now and we have to move her. I wish she could have stayed at SB longer.
★★★★★
Positiveour families experience
My review of Susan Bailis is excellent. [name removed] , the. Exec Dtr, [name removed] & [name removed], the nurse were all so helpful. [name removed]went above & beyond his responsibility to help & keep Sheila there. Unfortunately, she was not well enough to live there for more than a week & ended up back in the hospital/rehabs several times. I would highly recommend Susan Bailis as a most desirable place to live.
★★★★★
PositiveA Great New Home for Mom
My Mom is a resident at Susan Bailis Assisted Living Community and everything has been good for her at this facility so far. The staff is very friendly and diverse and helpful if there is an issue. The housekeeping is consistently good and unobtrusive. The facility was extremely helpful in the moving process, contacting the previous facility and facilitating arrangements wherever possible. They were also very helpful in preparing the necessary paperwork required in an interstate move. I would recommend Susan Bailis…
★★★★★
PositiveA Great Place to Still Be Part of a Community
They have been friendly. The staff has been able to assist with people that are able to take my loved one to the doctor and other items. They have a coffee shop next door and close to other shopping centers. They even have a parking garage under the community. The community takes the residents to different activities in the community and have musical concerts by students come in to see the residents. They have several different options to choose from for cost for your family.
★★★★★
PositiveHappy That My Father Is In A Safe Place, Where He Enjoys Living
I looked at several other places, this one suited all our needs. We have been happy having my father at this community. My dad keeps telling me the food is so good, and he will be gaining weight because he enjoys it.
Verified overview
What we know from public sources
- Care options
- Assisted Living, Independent Living, Memory Care
- Operator
- Hallkeen Management
- Public price status
- Published starting price available
- Last source check
- August 1, 2026
Source-published features
Amenities and services
Grouped so you can scan what affects day-to-day life before opening an operator page.
Meals & dining
- Restaurant Style Dining
- Professional Chef
- Guest Meals
- Meals Provided
- No Sugar
- Vegetarian
- Low / No Sodium
- Gluten-free
- Café or Bistro
Health & wellness
- Non-Ambulatory Care
- Memory Care
- Staffing & Ancillary Services
- Medication Management
- Incontinence Care
Services & convenience
- Housekeeping
- Grocery Shopping and Errands
- Beautician
- Laundry Service / Drycleaning
- Spanish
- English
- French
- Property Convenient to Public Transit
- Resident Parking Available
- Transportation at Cost
- Covered Parking
- Complimentary Transportation
- Dogs Allowed
- Cats Allowed
Activities & engagement
- Visiting Chaplain or Priest
- Activities On-site
- Stretching Classes
- BBQs or Picnics
- Birthday Parties
- Tai Chi
- Live Musical Performances
- Trivia Games
- Educational Speakers / Life Long Learning
- Gardening Club
- Day Trips and Outings
- Quilting or Sewing Club
- Pet-focused Programs
- Art Classes
- Bible Study Group
- Yoga / Chair Yoga
- Devotional Activities On-Site
- Book Club
- Karaoke
- Walking Club
- Bridge Club
- Catholic Services
- Holiday Parties
- Devotional Activities Offsite
- Happy Hour
- Activities Off-site
- Intergenerational Programs
Outdoor spaces
- Raised Garden Beds
- Piano or Organ
- Arts and Crafts Center
- Movie or Theater Room
- Computer or Media Center
- Barber Shop
- Library
- Central Fireplace
- Outside Patio
- Beauty Salon
- Indoor Common Areas
- Meeting Room
- TV Lounge
- Outdoor Common Areas
- Fitness Center
Apartment & room features
- Ground Floor Units
- Air Conditioned
- Wi-Fi/high-speed internet
- Cable or Satellite TV
- Wheelchair Accessible Showers
- Handicap Accessible
- Kitchenette
- Respite or Short Term Stays Offered
Published by A Place for Mom ↗. Features can change; confirm those that matter before touring.
Questions to confirm with the community
- Additional care fees
- Not publicly disclosed
- Move-in fee
- Not publicly disclosed
- Exact unit availability
- Confirmation required
Published floor plans
Studio
0 bedroom
Open source document ↗1 Bedroom
1 bedroom
Open source document ↗Compare nearby
Other communities near Boston
Worcester, MA
Benchmark at Tatnuck Park
Assisted Living · Memory Care · Independent Living
From $8,565/month
Worcester, MA
Christopher Heights of Worcester
Assisted Living · Independent Living · Memory Care
From $6,200/month
Worcester, MA
Dodge Park Rest Home
Memory Care · Assisted Living · Independent Living
From $11,850/month
Published price comparison
Nearby starting prices
Arbella at Bramble Hill$2,795/month
Goddard House$3,400/month
The Lillie Mansion at Lutheran$4,500/month
Christopher Heights of Worcester$6,200/month
Susan Bailis Assisted Living Community$6,900/month
Benchmark at Tatnuck Park$8,565/month