★★★★★
CriticalOur experience
Director of nursing and rehab was wonderful through orientation process with AL move. The management/IT/maintenance staff leave a lot to be desired. Dinning room is a hit or miss. Sometimes it's great and then next time you're waiting an hour for cold food. The staff they have for therapy is also wonderful. Nurses aides very helpful whenever MIL presses button for assistance.
Response from the communityWe are so, so sorry to hear about the issues your mother-in-law has been experiencing. We never want our residents to wait for food, or to have cold food, and we would also like to learn more about management/IT/maintenance issues that you're experiencing. If you are open to speaking more with us, please don't hesitate to reach out to us at the community, through the app, email, or phone - whichever is easiest. We're happy to hear that therapy staff has been wonderful as well as our nurse aids! As we really want your mother-in-law's experience to be a good one in all aspects, feedback like yours truly helps us to improve. Thank you for taking the time to let us know of your experiences!
July 10, 2026





