The Grand at Southern Hills

The Grand at Southern Hills

Very nice, attractive facility and very well maintained, clean property. Communication and follow up on concerns and requests. They need to provide families with organizational list of persons responsible for various tasks with phone # to be reached. They do not respond to phone or text messaging, and no one ever answers their phone.

Response from the community

Thanks for taking a time to review our Las Vegas senior living community. You posted this review anonymously, but we'd love to connect directly and learn more about your experience. Please call us at (702) 222-3600.

July 15, 2026

Had a very nice tour and professionally presented introduction to the programs offered at the facility.

Mary provided an excellent tour and we felt right at home. All the residents seemed happy to be living in a place that welcomes community. San Martin offers all the amenities we were looking for my grandmother. We have peace of mind with our decision.

Response from the community

E, thank you for sharing these kind words with us about our community. It means the world to our team at San Martin Senior Living!

December 25, 2025

Wonderful facility

The experience with the caregivers was a 5! Everyone within the facility was wonderful to work with!

Response from the community

Hi Carole, thank you so much for sharing your experience with us! We appreciate you taking the time to leave us a positive review

November 26, 2025

Understaffed

They are badly understaffed and quality service not great. At times its adequate, at other times its poor. The food is not that good. The food can be on the cooked or uncooked side, they don't have enough servers so the food comes to the table cold and that makes it unappitizing. They recently had a Norovirus outbreak and did not tell the families by text for 3 days.

Response from the community

We welcome feedback as we believe in providing quality care for our residents. You can rest assured that our new Executive Director is making headway by listening to resident feedback by integrating himself into community dining experiences. He is a person of action and will address these and other residents’ concerns.

April 30, 2025

San Martin Senior Living

The place looks beautiful and welcoming. The other residents were friendly. It was more "independent living" than assisted living. Unfortunately my mom was left alone in her room for long periods and wasn't checked on frequently. My mom needed more assistance, so she transferred to memory care which has been a better fit. I wish San Martin was more proactive in getting residents to socialize around meal times. Many residents sit alone. I didn't see staff being very social with the residents, or even each other. Th…

Response from the community

We appreciate it when family members take the time to let us know how we are doing. This is a good example of finding the right support situation for your mother. We have a new Executive Director who is reviewing all service comments and will discuss improvements with our memory care staff.

April 30, 2025