Community profile

The Grand at Twin Lakes

920 E Northwest Hwy, Palatine, IL

Assisted LivingIndependent LivingMemory Care

4.357 reviewsRead reviews

About the community

About The Grand at Twin Lakes

One of the things that makes The Grand at Twin Lakes different is that you don't have to worry about what happens if your needs change down the road. We're an Independent Living community, but we also have a true Assisted Living Floating License. That means if you ever need help with things like medications, bathing, dressing, or other daily tasks, you don't have to move to a different apartment or another building.…

Published floor plans

Studio

Assisted Living · 0 bedroom

Published starting price

$3,600/month

Care fees not included

Checked August 13, 2026
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1 Bedroom

Assisted Living · 1 bedroom

Published starting price

$4,000/month

Care fees not included

Checked August 13, 2026
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Studio

Independent Living · 0 bedroom

Published starting price

$2,800/month

Care fees not included

Checked August 13, 2026
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1 Bedroom

Independent Living · 1 bedroom

Published starting price

$3,200/month

Care fees not included

Checked August 13, 2026
Schedule a visit →

Tracked published prices

Price history by floor plan

Compare floor plans over time. The lowest current option with tracked history is selected first.

Studio$2,800 observed · tracking future changes
$2,800Aug 13, 2026

One source-published starting price observed so far. No price change has been observed yet.

Family and resident feedback

4.3 out of 5 from 57 reviews

Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.

★★★★★

Positive

Review for The Grand at Twin Lakes

Very clean, staff is nice especially [name removed], room is nice and ok size. Only confusion on my end is who does what as far as nurses or cna's or nurse practitioners, or psychologists etc

RMJuly 28, 2026

★★★★★

Positive

This community is gorgeous! I was blown away with the size of the apartments that you get to have even if you need assisted living! Everywhere else we toured, my dad would have to move out and downsize to a small studio type room. Number one on our list for sure!

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Staff
5.0 / 5
Clare SApril 29, 2026

★★★★★

Critical

Review for The Grand at Twin Lakes

It's nice to have food and house keeping. He doesn't like the food. It smells really bad. First floor especially. We are looming for new places. The price is good and I would recommend to others.

AnonymousMarch 23, 2026

★★★★★

Positive

Review for The Grand at Twin Lakes

It was very clean and modern and the staff seems extremely friendly with a lot of activities for the residents! I would absolutely recommend them to others who are searching for a community.

CharlesDecember 4, 2025

★★★★★

Positive

Review for The Grand at Twin Lakes

If I could I would recommend it to others. The Grand is a good place.

AnonymousNovember 19, 2025

★★★★

Critical

**Consumer Alert: Serious Concerns at The Grand at Twin Lakes Senior Living**

My 96-year-old mother lived here for years. After a dementia diagnosis and falls, we needed 24/7 memory care they couldn’t provide. I gave 30-day written notice on [date removed]— she was hospitalized Sept 24 and never returned. They charged $[removed] for an empty apartment because a 2-year-old lease addendum required 60 days’ notice, even though her lease expired [date removed]. Dining is a disaster: * Meals delayed up to an hour * Paper plates, plastic forks, to-go bags * Residents on walkers fetch their ow

See category ratings
Cleanliness
3.0 / 5
Friendliness
3.0 / 5
Value for Cost
3.0 / 5
Care Services
1.0 / 5
Activities
2.0 / 5
Staff
1.0 / 5
Meals & Dining
1.0 / 5
Gary SNovember 3, 2025

Verified overview

What we know from public sources

Care options
Assisted Living, Independent Living, Memory Care
Public price status
Published starting price available
Last source check
August 13, 2026

Source-published features

Amenities and services

Grouped so you can scan what affects day-to-day life before opening an operator page.

Meals & dining

  • Private Dining Room
  • Bar or Pub
  • Café or Bistro
  • Room Service
  • Meals Provided
  • Low / No Sodium
  • Guest Meals
  • Vegetarian
  • Restaurant Style Dining
  • No Sugar
  • Professional Chef
  • Vegan
  • Organic
  • Gluten-free

Health & wellness

  • Staffing & Ancillary Services
  • Medication Management
  • Diabetic Care
  • High Acuity Care
  • Non-Ambulatory Care
  • Incontinence Care

Services & convenience

  • Resident Parking Available
  • Complimentary Transportation
  • Uncovered Parking
  • Property Convenient to Public Transit
  • Weight Limit (lbs)
  • Dogs Allowed
  • Cats Allowed
  • Grocery Shopping and Errands
  • Housekeeping
  • Beautician
  • Laundry Service / Drycleaning
  • English

Activities & engagement

  • Quilting or Sewing Club
  • Intergenerational Programs
  • Visiting Rabbi
  • Christian Services
  • Trivia Games
  • Karaoke
  • Book Club
  • Day Trips and Outings
  • Stretching Classes
  • Tai Chi
  • Yoga / Chair Yoga
  • Cooking Classes
  • Water Aerobics
  • Live Dance or Theater Performances
  • Jewish Services
  • Live Musical Performances
  • Current Events Club
  • Catholic Services
  • Art Classes
  • Gardening Club
  • Pet-focused Programs
  • Cooking Club
  • Bible Study Group
  • Activities Off-site
  • Activities On-site
  • Community Service Programs
  • Men's Club
  • Walking Club
  • Devotional Activities On-Site
  • Visiting Chaplain or Priest
  • Wine Tasting
  • Cards / Pinochle Club
  • Devotional Activities Offsite
  • Holiday Parties
  • Choir / Singing Club
  • Wii Bowling
  • Live Well Programs
  • Happy Hour
  • Other Religious Services
  • BBQs or Picnics
  • Educational Speakers / Life Long Learning
  • Birthday Parties
  • Protestant Services

Outdoor spaces

  • Meeting Room
  • Outdoor Common Areas
  • Library
  • Barber Shop
  • Main Street Shops
  • TV Lounge
  • Indoor Common Areas
  • Butterfly garden / Hummingbird garden
  • Beauty Salon
  • Outside Patio
  • Central Fireplace
  • Computer or Media Center
  • Fitness Center
  • Swimming Pool
  • Woodworking Shop
  • Arts and Crafts Center
  • Game Room
  • Movie or Theater Room
  • Piano or Organ
  • Billiards Lounge
  • Raised Garden Beds
  • Golf Course or Putting Green

Apartment & room features

  • Full kitchen
  • Wi-Fi/high-speed internet
  • Air Conditioned
  • Wheelchair Accessible Showers
  • Ground Floor Units
  • Kitchenette
  • Handicap Accessible
  • Private patio, deck, or balcony

Official oversight

Inspection and quality records

Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”

Coverage last checked August 13, 2026.

Questions to confirm with the community

Additional care fees
Not publicly disclosed
Move-in fee
Not publicly disclosed
Exact unit availability
Confirmation required
The Grand at Twin Lakes – Palatine, IL | Find With Care