The Ivy Mountain View

In Transition

They have been going through transition. New ownership I believe. It's taken them awhile to prepare her food correctly (chopped). It's better. Slow bringing food to the table. Also she is supposed to get two showers a week. There's been a lot of confusion about scheduling so she hasn't gotten her showers when she was supposed to. Hopefully the confusion has been rectified. My sister is paying for these two services as part of her care plan. I am hoping these concerns will be taken care of when the transition is…

Our experience

They were great. What we like the most about the community is the cleanliness, helpfulness and the staff. Overall it is a nice community and we would recommend them to others.

Response from the community

Thank you for taking the time to share your feedback. We appreciate your recommendation and are pleased to hear the community made such a positive impression. As the new management team, we look forward to building on that positive foundation and continuing to provide an exceptional experience for our residents and families.

July 8, 2026

Beware

Be sure to read all the fine print and get copies of all documents.

Response from the community

Hello and thank you for taking the time to share your feedback. We understand how important transparency and clear communication are when choosing a senior living community. As of July 1, The Ivy Mountain View, previously The Courtyards at Mountain View, is under new management. Our team is committed to providing an exceptional experience for our residents and families, and we are focused on earning the trust of those we serve each day.

July 13, 2026

Review for The Courtyards at Mountain View

The place is beautiful and we love that memory care has lots of windows and large hallways all on ground level. My husband's studio is comfortable and kept clean. I can take him over to assisted living for more activities and around the big courtyard also. The caregivers are friendly and work hard. He needs a lot of help because he is a fall risk. However the head nurse in memory care that I had interviewed with retired shortly after he moved in a couple weeks ago and has not yet been replaced. Another nurse from a…

Response from the community

Hello and thank you for taking the time to share your thoughtful feedback. We appreciate your recognition of our caring team members and the welcoming environment within our memory care neighborhood. We also appreciate your honest feedback, as it helps us identify opportunities to improve. Our team remains committed to providing exceptional care, communication, and support for our residents and their families.

July 13, 2026

Staff turnover

There is a really turnover rate of staff at Courtyards, and care plans are not followed very closely. Communication is extremely lacking, too.

Response from the community

Hello and thank you for taking the time to share your feedback. We recognize the importance of consistency and communication, and we appreciate you bringing your concerns to our attention. Our team is committed to fostering a positive experience for our residents and their families, and we remain focused on strengthening communication and delivering the high standard of care our community strives to provide.

July 13, 2026

Avoid

I had relatives live here. The transportation that they promised is notoriously unreliable. They will leave your 82 year old relative waiting for a ride back home. Important medical appointments have been missed. They are dismissive then say they only have one driver for the entire community. This happened routinely and we eventually had to move. The food is gross for anyone remotely interested in fresh food. [Names Removed] in admin, will never respond promptly, if at all. They routinely overbilled. My relative go…

Response from the community

Dear Ben, Thank you for sharing your perspective. We recognize how important dependable service and responsive communication are to residents and their families. As of July 1, The Ivy at Mountain View, previously The Courtyards at Mountain View, is under new management. We are committed to providing a supportive, responsive experience and continually improving the services we provide to our residents and families.

July 13, 2026