The Kensington

5-Star Experience

I've been thrilled with the care so far! It's a bustling environment - active with friendly & caring care-givers, offering a huge range of activities. The other residents are actively involved -- way beyond bingo! Art projects, lectures, gardening, bridge, scrabble, weekend drives/excursions, etc. Well managed and clean. Laundry & cleaning service. The works. The food at the Kensington is very good. They are continually upgrading the community (with new carpets & paint this last month). And, I especially appreci…

Response from the community

Thanks for your positive review! We are happy to hear that you have found The Kensington to be engaging, full of activities, caring, fostering of community, and attentive. These are all the qualities that we strive for.

October 9, 2025

Review for The Kensington

I would say it was a very lively community for seniors. Tons of activities and things to make everything feel like home and comfortable. The staff is wonderful, the food is great and the place is very well kept. I picked this community because it seemed much livelier than other places.

Friendly and caring staff.

What we like the most about The Kensington is the staff. The staff are friendly and caring. Our loved one has made friends easily, there is a variety of food and a lot of activities. We would recommend this community to other families based on the experience we have had so far.

Review for The Kensington

It is a great community with really good stuff. It is a little on the pricey side and communication between the staff and family could be improved. Food is fairly decent Lots of activities and outings. We picked this community because it was available.

I toured this community and thought it was really huge and would be easy for my loved one to get lost in, I got a little bit lost. But it was a nice place. The lobby was nice and the dining room was very pleasant. The main common areas smelled good. Just not a good fit for my loved one due to the large size of the facility.

Very Poor Management

My mother has been at the Kensington for over a year and a half. The communication, management and management of medications has been extremely poor. I was hopefully that with Kisco's recent transfer of ownership of Kensington, things would get better - but they have gotten worse! Recently their fax machine has been broken for 2 weeks - the primary way in which medical orders are submitted by doctors for residents. The phone systems have been down several times. I have complained and tried to get action - the right…

Response from the community

Thank you for your honest review. Because you published this review anonymously, I cannot connect with you directly. We are very sorry for your poor experience and would like to discuss the changes Kisco is making to make your mothers experience better. At Kisco, we are always striving for continuous improvement to our care and services. I would like to connect with you directly for your feedback. Please feel free to contact me at any time.

March 2, 2023