Community profile
6250 North 19th Avenue, Phoenix, AZ
★ 4.4122 reviewsvia A Place for Mom ↗
About the community
The Palazzo is a full Continuing Care Community offering Independent Living, Assisted Living, Memory Care and Skilled Nursing. At The Palazzo, we are able to cater to your needs whether you are looking for independence in an environment with social activities, wonderful meals, housekeeping and care as needed; Assisted Living for those requiring 24/7 care and a personalized care plan; Memory Care for your loved ones who will thrive more in an environment specializing in care and activities for those with Alzheimer’s/Dementia; Skilled Nursing for those being discharged from a hospital stay and still in need of rehab or more long term care. Come by The Palazzo to see our beautifully renovated apartments, Café, extensive activities programs designed with you in mind and don’t miss out on Main Street which offers a fun and convenient place for residents to meet for cards, bridge, socializing and more. We also have a swimming pool as a place to relax or partake in water aerobics. Our licensed Assisted Living and skilled nursing are designed to offer residents the continuum of care requested by so many. The Palazzo is a community unto itself. We strive to offer you all of the freedom and independence you wish while assuring that you receive all of the attention and peace of mind you desire. Conveniently located near Phoenix Baptist Hospital, Washington Senior Center and with easy freeway access; everything Phoenix has to offer is just minutes away.
Family and resident feedback
Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the named review source and are not independently verified by us.
★★★★★
PositiveThe main Palazzo (assisted living) seems really great. Lots to do. All kinds of facilities. Staff and residents quite friendly. The memory care unit seems to be lacking. But from what I've heard, all memory care centers leave a lot to be desired.
★★★★★
CriticalMy husband stayed here in 2023 while getting his strength back following a hospital stay. I'd give The Pallazo good grades in physical therapy. Unlike some other nursing homes, The Pallazo has an indoor walkway where patients can get in their steps. An indoor walkway is very important if a patient is confined during the Phoenix summertime. High grades also go to the discharge nurse, who spent a great deal of time going over discharge instructions. Unfortunately, l have to give a failing grade to the chef and the …
★★★★★
PositiveThe Palazzo is a wonderful place - they are going through ownership changes so there a definite growing pains for some of the residents. Yes, we would recommend this community to other families based on the experience we have had so far.
★★★★★
PositiveThe food was fine. Long walk to dining room, it is reasonable but costly. Yes, we would recommend The Palazzo if the facility is the right one. We moved her to [community name removed] which she likes better. Similar facility but she has friends there. Better mental health.
★★★★★
PositiveIn the last year that my friend was there, there was a bit of turnover in caregiver staff. Also they had a hard time keeping a driver for the van. But this is rampant in every business these days due to the bad economic conditions. I would recommend The Palazzo to others looking.
★★★★★
CriticalDisappointed in overall experience. The marketing of facility does not match reality of services. Marketing did not give full disclosure of pending sale of facility and because of this we have been having difficulties in resolving issues like no phone service or hot water in shower in room. These are just a few issues among many others that still have not been resolved since move in two months ago.
Verified overview
Source-published features
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0 bedroom
Open source document ↗Dimensions not publicly listed
Open source document ↗0 bedroom
Open source document ↗Dimensions not publicly listed
Open source document ↗Compare nearby
Phoenix, AZ
Assisted Living · Memory Care · Independent Living
From $2,720/month
Published price comparison
Beatitudes Campus, a CCRC$2,720/month
The Palazzo$3,000/month
Caring for Loved Ones$3,250/month
Clearwater Ahwatukee$3,965/month
Carefree Assisted Living$5,000/month
Clarendale Arcadia$5,000/month