Community profile

THE REHABILITATION CENTER AT THE PALAZZO

6250 North 19th Avenue, Phoenix, AZ

Assisted LivingMemory CareIndependent LivingSkilled Nursing

4.4122 reviewsRead reviews

About the community

About THE REHABILITATION CENTER AT THE PALAZZO

The Palazzo is a full Continuing Care Community offering Independent Living, Assisted Living, Memory Care and Skilled Nursing. At The Palazzo, we are able to cater to your needs whether you are looking for independence in an environment with social activities, wonderful meals, housekeeping and care as needed; Assisted Living for those requiring 24/7 care and a personalized care plan; Memory Care for your loved ones…

Published floor plans

Studio

Assisted Living · 0 bedroom

Published starting price

$3,700/month

Care fees not included

Checked August 1, 2026
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Semi-Private

Assisted Living

Published starting price

$3,000/month

Care fees not included

Checked August 1, 2026
Schedule a visit →

Studio

Memory Care · 0 bedroom

Published starting price

$4,200/month

Care fees not included

Checked August 1, 2026
Schedule a visit →

Semi-Private

Memory Care

Published starting price

$3,200/month

Care fees not included

Checked August 1, 2026
Schedule a visit →

Tracked published prices

Price history by floor plan

Compare floor plans over time. The lowest current option with tracked history is selected first.

Semi-Private$3,000 observed · tracking future changes
$3,000Aug 1, 2026

One source-published starting price observed so far. No price change has been observed yet.

Tracked public-data history

Recent changes

Each timeline item represents one source refresh. Times below show when our system detected a public-data change, not a notification from the community.

  1. August 14, 2026 at 12:34 PM PDT

    2 changes detected in this data refresh

    Inspection coverage updated

    Inspection coverage changed from NOT_COVERED to COVERED.

    Inspection record added

    Centers for Medicare & Medicaid Services cms quality profile is now available or has changed.

    Centers for Medicare & Medicaid Services

Family and resident feedback

4.4 out of 5 from 122 reviews

Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.

★★★★★

Positive

The Palazzo

The main Palazzo (assisted living) seems really great. Lots to do. All kinds of facilities. Staff and residents quite friendly. The memory care unit seems to be lacking. But from what I've heard, all memory care centers leave a lot to be desired.

See category ratings
Cleanliness
4.0 / 5
Friendliness
5.0 / 5
Value for Cost
4.0 / 5
Care Services
3.0 / 5
Activities
3.0 / 5
Staff
5.0 / 5
Meals & Dining
5.0 / 5
AnonymousApril 21, 2026

★★★★★

Critical

Good P.T. but Terrible Food

My husband stayed here in 2023 while getting his strength back following a hospital stay. I'd give The Pallazo good grades in physical therapy. Unlike some other nursing homes, The Pallazo has an indoor walkway where patients can get in their steps. An indoor walkway is very important if a patient is confined during the Phoenix summertime. High grades also go to the discharge nurse, who spent a great deal of time going over discharge instructions. Unfortunately, l have to give a failing grade to the chef and the

See category ratings
Cleanliness
4.0 / 5
Friendliness
4.0 / 5
Care Services
4.0 / 5
Activities
5.0 / 5
Staff
4.0 / 5
Meals & Dining
1.0 / 5
Marie MJuly 14, 2025

★★★★★

Positive

The Palazzo

The Palazzo is a wonderful place - they are going through ownership changes so there a definite growing pains for some of the residents. Yes, we would recommend this community to other families based on the experience we have had so far.

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Activities
5.0 / 5
Staff
5.0 / 5
Meals & Dining
5.0 / 5
AnonymousMarch 14, 2025

★★★★★

Positive

The Palazzo review

The food was fine. Long walk to dining room, it is reasonable but costly. Yes, we would recommend The Palazzo if the facility is the right one. We moved her to [community name removed] which she likes better. Similar facility but she has friends there. Better mental health.

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
4.0 / 5
Staff
5.0 / 5
Meals & Dining
4.0 / 5
AnonymousJanuary 16, 2025

★★★★★

Positive

Overall a great place

In the last year that my friend was there, there was a bit of turnover in caregiver staff. Also they had a hard time keeping a driver for the van. But this is rampant in every business these days due to the bad economic conditions. I would recommend The Palazzo to others looking.

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Activities
5.0 / 5
Staff
5.0 / 5
Meals & Dining
5.0 / 5
AnonymousOctober 14, 2024

★★★★★

Critical

Disappointed in overall experience. The marketing of facility does not match reality of services. Marketing did not give full disclosure of pending sale of facility and because of this we have been having difficulties in resolving issues like no phone service or hot water in shower in room. These are just a few issues among many others that still have not been resolved since move in two months ago.

See category ratings
Cleanliness
3.0 / 5
Friendliness
2.0 / 5
Value for Cost
2.0 / 5
Staff
2.0 / 5
GentryOctober 2, 2024

Verified overview

What we know from public sources

Care options
Assisted Living, Memory Care, Independent Living, Skilled Nursing
Public price status
Published starting price available
Last source check
August 14, 2026

Campus care settings

Skilled nursing

THE REHABILITATION CENTER AT THE PALAZZO

60 CMS-certified beds · CMS CCN 035116

Classification and identity evidence

Why this community appears in these categories

Skilled Nursing

Current CMS-certified nursing-home provider record; classification does not imply current admission availability.

Authoritative classification evidence · observed August 14, 2026

Source-published features

Amenities and services

Grouped so you can scan what affects day-to-day life before opening an operator page.

Meals & dining

  • Restaurant Style Dining
  • Meals Provided
  • No Sugar
  • Room Service
  • Vegetarian
  • International Cuisine
  • Low / No Sodium
  • Guest Meals
  • Anytime Dining
  • Bar or Pub
  • Private Dining Room
  • Café or Bistro

Health & wellness

  • High Acuity Care
  • Incontinence Care
  • Diabetic Care
  • Medication Management
  • Memory Care
  • Staffing & Ancillary Services
  • Non-Ambulatory Care

Services & convenience

  • Grocery Shopping and Errands
  • Laundry Service / Drycleaning
  • Beautician
  • Housekeeping
  • Chinese
  • Russian
  • Vietnamese
  • Filipino
  • English
  • Spanish
  • Property Convenient to Public Transit
  • Resident Parking Available
  • Complimentary Transportation
  • Uncovered Parking
  • Transportation at Cost
  • Pet Care Available
  • Cats Allowed

Activities & engagement

  • Protestant Services
  • Live Well Programs
  • Visiting Rabbi
  • Community Service Programs
  • Gardening Club
  • BBQs or Picnics
  • Birthday Parties
  • Jewish Services
  • Holiday Parties
  • Devotional Activities Offsite
  • Activities Off-site
  • Intergenerational Programs
  • Visiting Chaplain or Priest
  • Day Trips and Outings
  • Montessori Programs
  • Live Dance or Theater Performances
  • Art Classes
  • Yoga / Chair Yoga
  • Devotional Activities On-Site
  • Karaoke
  • Water Aerobics
  • Brain fitness / Dakim
  • Tai Chi
  • Live Musical Performances
  • Trivia Games
  • Catholic Services
  • Wine Tasting
  • Happy Hour
  • Dances
  • Activities On-site
  • Cooking Classes
  • Pet-focused Programs
  • Wii Bowling
  • Educational Speakers / Life Long Learning
  • Stretching Classes

Outdoor spaces

  • Library
  • Outside Patio
  • Computer or Media Center
  • Main Street Shops
  • Beauty Salon
  • Central Fireplace
  • Indoor Atrium
  • TV Lounge
  • Outdoor Common Areas
  • Indoor Common Areas
  • Meeting Room
  • Game Room
  • Swimming Pool
  • Piano or Organ
  • Fitness Center
  • Billiards Lounge
  • Jacuzzi
  • Arts and Crafts Center
  • Movie or Theater Room
  • Barber Shop

Apartment & room features

  • Air Conditioned
  • Ground Floor Units
  • Handicap Accessible
  • Cable or Satellite TV
  • Wheelchair Accessible Showers
  • Wi-Fi/high-speed internet
  • Kitchenette
  • Bath Tubs
  • Full kitchen

Payment-program records

Medicare and Medicaid information

Medicaid

CMS provider type: Medicare and Medicaid

A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.

Medicare

CMS provider type: Medicare and Medicaid

A contract or certification record does not guarantee coverage, eligibility, or current acceptance of new residents.

Official oversight

Inspection and quality records

Centers for Medicare & Medicaid Services4/5 overall CMS rating · 3/5 health inspection · 4/5 staffing · 6 recent-cycle deficienciesView the official record ↗

Coverage last checked August 14, 2026 via Centers for Medicare & Medicaid Services.

Questions to confirm with the community

Additional care fees
Not publicly disclosed
Move-in fee
Not publicly disclosed
Exact unit availability
Confirmation required
THE REHABILITATION CENTER AT THE PALAZZO – Phoenix, AZ | Find With Care