Community profile
5555 Burke Road, Madison, WI
★ 4.36 reviewsvia A Place for Mom ↗
About the community
Willow Glen in Madison, WI is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Family and resident feedback
Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the named review source and are not independently verified by us.
★★★★★
PositiveThe new administration have make lots of improvements in the condition of the facility. More human. We are so greatful for all the changes made. Mom loves her magic room and the stuff is so friendly that she feels safe and happy.
★★★★★
PositiveIt was all good except the lady[name removed] that runs the office, she was terrible to work with, always in a "meeting" and never returned texts or emails when trying to get the billing done... the rest of the staff was great, they took very good care of my mil. I would recommend them.. oh and we were very disappointed that we never heard or received any sympathy from the or the staff from hospice that worked with us.. only the 2 ladies that were working the night she passed and the hospice guy that pronounced her…
★★★★★
PositiveAbsolutely Wonderful new Management on Board. This place has turned around here in the last few months. My mom says new staff and manager are great. They must have gotten bought out. Big Difference when you walk in the door.
★★★★★
CriticalOur motivation for writing this review of the Cottages of Madison is to warn others — Don't go there. There were a number of problems. The patient was seen in the ER because of cognitive changes and was found to have bed sores and was found to be dehydrated. The patient reported to his family that the staff was mean to him. There are no call buttons . At our request to remedy this, we were told a baby monitor could be used but it was never set up. We were told that on two occasions in a row, on the same day that th…
★★★★★
PositiveWhen we were looking for a new place to move my mom, cost was a factor. We really liked this community. Her apartment is in the remodeled wing and it is supposed to have extra staff available for the population. The communication has been great, although, due to the current situation, we would like if they would put out a weekly newsletter with building updates. We have only had limited ability to visit, but when we were there the staff were nice and friendly.
★★★★★
PositiveEveryone is very caring and attentive to my husband. He seems very comfortable there. He does have problems concentrating on activities and they try to get him involved. At the beginning they observed him to find what he likes and what his abilities are and worked with that. They have also added 2 new activity directors who are very kind and friendly. I am glad he is there!! I have peace of mind knowing that he is safe. They also let you know immediately if there are any problems or concerns. My husband is also a v…
Verified overview
Source-published features
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Official oversight
Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”
Coverage last checked August 3, 2026.
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