Avaline of River Oaks

One fine place

The staff was kind and helpful. Food was good. The apartment was clean. I would recommend the Avaline to friends.

Response from the community

Thank you for your kind review and recommendation! We are so glad to hear that you had a positive experience with our team, and we're grateful for your support.

July 15, 2026

If The Avaline is on your list, Cross it off now.

What started off as pleasant turned into a nightmare of incompetence and apathy. We put my mother into the Avaline memory care in [Date Removed] Everything was pleasant and attentive. But the parent company, Claiborne, started cutting heads around the end of December. Most, if not all, of the people we initially dealt with are no longer there. The current management is well below average in everything that matters. We were in the memory care section. I complained mold on the ceiling for a month. They patched the ce…

Response from the community

We are sorry to read this and take your concerns very seriously. We take concerns related to care, staffing, maintenance and personal belongings very seriously, and we understand how upsetting this experience has been for your family. Out of respect for resident privacy, we cannot discuss specific situations publicly. We would appreciate the opportunity to speak with you directly, review your concerns and address them appropriately. Please contact the community and ask to speak with our Executive Director.

June 26, 2026

Avaline of River Oaks

There were a few times that my medications were not available and it was inconsistent if I received them twice a day. About 2x a week, I received a 3rd medication dispensed. My room was supposed to be cleaned but it was only cleaned twice while I was here for 6 weeks. For the most part the care team was helpful and friendly although there were very few that were consistent. PT and OT were great.

Response from the community

Thank you for sharing your experience with us. We are glad to hear that many members of the care team were helpful and friendly, and that your PT and OT experience was positive. We are also sorry to hear about your concerns regarding medication consistency and room cleaning. We will share your comments with our leadership team so they can review what happened and look for opportunities to improve consistency. Thank you again for taking the time to let us know about your stay. We appreciate your feedback and wish you all the best.

June 6, 2026

BEWARE the avaline at river oaks

Residents’ rooms and bathrooms are rarely cleaned. Activities are minimal, and there appears to be little effort to engage residents in meaningful ways. Meals are comparable to lunchables in both quality and quantity, frequently served in styrofoam containers with plastic utensils. Most alarming is the medication management which has no formal process for administering new medications: no written authorization, no signed consent, and no notification to family members. One resident was given a drug intended to induc…

Response from the community

We take these concerns very seriously. Our residents’ safety, dignity and quality of life matter deeply to our team, and concerns related to care, cleanliness, personal belongings, dining, engagement and medication management are reviewed with the appropriate leadership and care team members. We are not able to discuss resident-specific matters publicly, but we would welcome the opportunity to speak with you directly. Please contact the community and ask to speak with our Executive Director so we can better understand and address your concerns.

June 26, 2026

Lovely Facility, Clean and Welcoming Staff. The Apartments are well thought out, and spacious. Also the location is Great, enough green space around, nice neighborhoods, restaurants and shops.

Response from the community

Thank you for taking the time to share your feedback! We’re glad you found our community clean and thoughtfully designed. It’s wonderful to hear that the apartment spaces and location stood out to you, and we appreciate your kind words about our team.

May 16, 2026

Great place. Very pretty. Staff very well informed and answered all our questions and concerns! The facility well kept and outside very please

Response from the community

Thank you for your kind words! We’re so glad you found our community welcoming and well maintained, and that our team was able to answer your questions. We appreciate you taking the time to share your experience.

April 26, 2026