Community profile

Bickford of Urbandale

5915 Sutton Place, Urbandale, IA

Assisted LivingMemory CareIndependent Living

3.833 reviewsRead reviews

About the community

About Bickford of Urbandale

At Bickford, we believe the golden years should be golden. Your loved one will be immersed in a world of homemade culinary delights, continuous caregiver companionship, and a myriad of enjoyable social engagements. Our commitment to their best life is unwavering, powered by our renowned HigherPath senior health model. This proactive approach champions better care for better outcomes, not just waiting for something…

Published floor plans

Studio

Assisted Living · 0 bedroom

Published starting price

$4,715/month

Care fees not included

Checked August 8, 2026
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1 Bedroom

Assisted Living · 1 bedroom

Published starting price

$5,627/month

Care fees not included

Checked August 8, 2026
Schedule a visit →

Studio

Memory Care · 0 bedroom

Published starting price

$4,715/month

Care fees not included

Checked August 8, 2026
Schedule a visit →

Tracked published prices

Price history by floor plan

Compare floor plans over time. The lowest current option with tracked history is selected first.

Studio$4,715 observed · tracking future changes
$4,715Aug 8, 2026

One source-published starting price observed so far. No price change has been observed yet.

Family and resident feedback

3.8 out of 5 from 33 reviews

Recent public reviews can help surface themes to ask about on a tour. Ratings belong to the original review source and are not independently verified by us.

★★★★

Critical

Rooms way too small, no closet space. No parking was available when we came for tour. Not for us at all.

See category ratings
Cleanliness
1.0 / 5
Friendliness
5.0 / 5
Value for Cost
1.0 / 5
Staff
5.0 / 5
Betty CJuly 28, 2026

★★★★★

Critical

Review for Bickford of Urbandale

We were highly satisfied with the primary caregivers. The director and the techs were not desirable. I would not highly recommend Bickford of Urbandale

AnonymousNovember 19, 2025

★★★★

Positive

Would recommend

Staff is kind and helpful. Room size was fine. Meal times were a little weird. They had no recreation person at the time so activities were lacking. Have hired one recently.

AnonymousOctober 30, 2025

★★★★

Critical

Our family experience--unless vastly improved from a year ago--would not recommend

biggest complaint with food seemed to be any individual meal plans for different people with different medical needs. this was a year ago and hopefully they have had some changes in staff(administrative especially) and addressed the many issues that led me to give them the review I did.

See category ratings
Cleanliness
1.0 / 5
Friendliness
4.0 / 5
Value for Cost
1.0 / 5
Care Services
1.0 / 5
Activities
1.0 / 5
Staff
1.0 / 5
Meals & Dining
1.0 / 5
AnonymousAugust 26, 2025

★★★★★

Positive

Review for Bickford of Urbandale

Staff has been friendly and Mom loves her caregiver. Comfy and homey feeling. Great community.

See category ratings
Cleanliness
5.0 / 5
Friendliness
5.0 / 5
Value for Cost
5.0 / 5
Care Services
5.0 / 5
Activities
5.0 / 5
Staff
5.0 / 5
Meals & Dining
5.0 / 5
AnonymousMarch 13, 2025

★★★★

Critical

our family's very frustrating experience!

The quality of care was the biggest negative. Even after at least 3 meetings with director and head nurse--still did not or would not deliver the level care we were paying for. It was over 2 weeks before our mom was evaluated by the physician assistant so there were NO directions for any needed medication changes. Even after the RN was allowed to arrange for much needed changes in medication, they never did get it from pharmacy before we took mom back home!!!! We hired outside care to be with mom from from 8:00 pm

See category ratings
Cleanliness
1.0 / 5
Friendliness
3.0 / 5
Value for Cost
1.0 / 5
Care Services
1.0 / 5
Activities
1.0 / 5
Staff
3.0 / 5
Meals & Dining
1.0 / 5
AnonymousNovember 18, 2024

Verified overview

What we know from public sources

Care options
Assisted Living, Independent Living, Memory Care
Public price status
Published starting price available
Last source check
August 8, 2026

Source-published features

Amenities and services

Grouped so you can scan what affects day-to-day life before opening an operator page.

Meals & dining

  • Meals Provided
  • Vegetarian

Health & wellness

  • Memory Care
  • Incontinence Care
  • Non-Ambulatory Care
  • Staffing & Ancillary Services
  • Medication Management
  • Diabetic Care

Services & convenience

  • Transportation at Cost
  • Resident Parking Available
  • Cats Allowed
  • Pet Care Available
  • Dogs Allowed
  • Beautician

Activities & engagement

  • Activities On-site
  • Activities Off-site
  • Devotional Activities Offsite
  • Devotional Activities On-Site

Outdoor spaces

  • Outdoor Common Areas
  • Indoor Common Areas

Apartment & room features

  • Bath Tubs
  • Respite or Short Term Stays Offered
  • Wheelchair Accessible Showers

Official oversight

Inspection and quality records

Inspection coverage has not yet been completed for this community. “Not covered” is not the same as “no violations found.”

Coverage last checked August 8, 2026.

Questions to confirm with the community

Additional care fees
Not publicly disclosed
Move-in fee
Not publicly disclosed
Exact unit availability
Confirmation required
Bickford of Urbandale – Urbandale, IA | Find With Care