Brickmont of Acworth

Disorganized, lack of transparency

Caregivers are very kind and helpful. Genuinely good people. Management is very disorganized and uncommunicative. I had to get services set up for my mom without their help. It took 9 days for my mom to get her first shower. It only happened because I tracked down the nurse and asked for help. We have had to have a meeting with regional management because of my issues, including regular wait times over one hour when my mom calls for help I send emails with no response. They are understaffed but won't do anythin…

Response from the community

Thank you for recognizing the kindness and dedication of our caregivers. We are truly sorry for the delays your mother faced and for the extra stress and frustration this brought to your family. No resident or family should have to wait for help or struggle to get timely responses. We were grateful for the opportunity to meet with you, hear your concerns, and talk about how we can better support your mother. Our team has worked on these issues and is committed to improving communication, responding more reliably, and giving her attentive, compassionate care.

July 17, 2026

Amazing experience! The community is absolutely beautiful and the staff is amazing! This is a place I would truly recommend for loved ones to go.

Response from the community

Thank you for the wonderful review, Tasha! We're thrilled to hear that you had an amazing experience at our community and that you would recommend us to others. Our team takes a lot of pride in creating a beautiful and welcoming environment for our residents. Thank you for your recommendation!

July 11, 2026

Our families experience

She has 6 hours of hospice care per day, she has help with meals, she's always dressed in HER clothes with her hair clean and combed. The staff is always there for any questions or concerns and I'm informed on how my mom is doing. I have NO regrets with transferring my mom to this facility. We would recommend this community to other families.

Response from the community

Thank you so much for sharing your experience. We are grateful for your kind words and so glad to know your family feels supported, informed and confident in the care being provided. It is an honor to care for your mother, and we truly appreciate your recommendation.

June 21, 2026

Not a place for mom.

Not enough staff. Long waits for care. Not recommended

Response from the community

Thank you for bringing this to our attention. We’re sorry to hear that your experience did not meet expectations. Providing attentive, timely care is very important to our team, and we take your concerns seriously. We would welcome the opportunity to speak with you directly and better understand your experience. Please contact the community and ask to speak with our Executive Director.

June 27, 2026

I was very impressed and comfortable with the tour. It is a friendly place and very well organized and inviting.

Response from the community

Thank you for visiting and for your kind feedback! We’re so glad you felt comfortable and welcomed during your tour. It means a lot to know our community left a positive impression.

May 5, 2026

Nice facility. I just wish there was more of a heightened level of professionalism. Not a horrible place though from what I had seen.

Response from the community

Thank you for visiting our community! We’re glad you had a generally positive impression, and we also appreciate your comments regarding professionalism. This is something we take seriously, and your input helps us continue improving. Thank you for sharing your perspective.

April 26, 2026